What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Cloud API
WhatsApp Message Templates
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Getting Started with the Reseller Program
White-label Platform Appearance
White-label Custom Domain Name
Table of Contents
Updated by Susan Swier
This module can be accessed from the side navigation menu under the menu item, Reports.
This module will provide more insights into your workforce's performance on the platform and can help a business make informed decisions based on information gathered through the platform.
In this module, there are 5 different reporting tabs based on the main entities of the platform. The tabs are as follows:
Each tab consists of metrics, charts and listings related to the entity.
Each tab has its own set of report filters that enable Users to perform in-depth analysis or create insightful information from the reports.
At the top right corner of this module, users can print the report of the selected tab by clicking on the print button.
Percentage of Difference
On the right side of the metrics shown in some of the graphs, users can see a percentage of difference. The value is compared to the same period prior to the selected period. If the selected period is the last 7 days (e.g. 17 Oct - 23 Oct), the percentage of difference is compared to the 7 days prior to the last 7 days (e.g. 10 Oct - 16 Oct).
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The logs tab contains all the necessary logs in the platform.
The messages reports tab consists of all the metrics and information related to messages.
The Contacts reports tab consists of all the metrics and information related to Contacts.