Table of Contents

MessageBird SMS

JQ Lee Updated by JQ Lee

To connect with MessageBird, you will need a MessageBird account.
MessageBird Logo

Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.

Step 1: Sign in to your MessageBird account

Navigate to the MessageBird dashboard. If you are not already signed in, you may have to log in with your MessageBird account first.

Step 2: Buy a Number

On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.

MessageBird Buy a Number

Step 3: Choose a phone number

Select a phone number that you prefer and best suits your company's needs. You can select a number from any country available on MessageBird.

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Add Channel

Click Add Channel, choose MessageBird and click Next. Then, select SMS and click Next.

Connecting MessageBird SMS to respond.io
Connecting MessageBird SMS to respond.io

Step 3: Sign in to your MessageBird account

Navigate to the MessageBird dashboard and navigate to Flow Builder.

Step 4: Select Call HTTP endpoint with SMS template

Locate the Call HTTP endpoint with SMS template and click Try this flow.

MessageBird Flow Builder

Step 5: Select the preferred phone number

Select the preferred phone number and click Save.

MessageBird Call HTTP endpoint with SMS

Step 6: Configure Forward to URL

From the Flow Builder, click Forward to URL icon and select POST as the method.

MessageBird Configure Forward to URL

Step 7: Add the generated URL to the field

From the respond.io platform, copy the generated URL and paste it to the URL field at MessageBird.

Connecting MessageBird SMS to respond.io

Step 8: Publish the flow

If there are no errors, you may proceed to publish and activate the flow.

Step 9: Follow through the instructions

On the respond.io platform, follow through with the instructions by clicking Next.

Connecting MessageBird SMS to respond.io

Step 10: Add API key

Navigate to the Developer Access Page and click Show Key. Add it to the respond.io platform.

MessageBird Developers page

Step 11: Select Phone Number

Once you've added the API key, you will be able to select the phone number from the dropdown on the respond.io platform.

Step 12: Complete setup at respond.io

Click Done to complete setup.

Once you completed the setup, any SMS sent to the MessageBird phone number will now be received in your space.

Channel Configuration

MessageBird SMS channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the MessageBird SMS channel

Once you've located the MessageBird SMS channel, click Configure.

MessageBird SMS channel configuration on respond.io

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
Important: Be careful when entering your details as errors might cause failure to receive messages from your MessageBird SMS account.

Step 4: Update the configuration

Click Done to update the channel configuration.

Metadata Received by Channel

Different channels provide different set of Contact's metadata to respond.io platform. From this channel, you’ll be able to obtain the Contact's phone number.

Broadcast Capabilities

Tip: Learn more about how to send a broadcast here.

MessageBird SMS has no restrictions on the content or number of messages businesses can send in a broadcast. Broadcast messages will be charged at the usual per-message rate.

Tip: Learn how to deal with failed broadcast messages here.

Troubleshooting

Having trouble with the channel? Contact us here!

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