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MessageBird SMS Quick Start

JQ Lee Updated by JQ Lee

MessageBird previously offered account creation through their Connectivity Platform, but they've transitioned to a new platform - the Engagement Platform. While you can connect respond.io to an account created on the Connectivity Platform, unfortunately for new MessageBird account creation, the connection is currently not supported. We are looking into future integration option with the Engagement Platform, so stay tuned!
MessageBird Logo

Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.

Step 1: Sign in to your MessageBird account

Navigate to the MessageBird dashboard. If you're not already signed in, you may have to log in with your MessageBird account first.

Step 2: Buy a Number

On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.

MessageBird Buy a Number

Step 3: Choose a phone number

Select a phone number that you prefer and best suits your company's needs. You can select a number from any country available on MessageBird.

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Watch the video below for a step-by-step guide on How to Connect MessageBird SMS Number to respond.io.

Step 1: Navigate to Workspace Settings > Click Add Channel

Step 2: Locate the MessageBird SMS Channel > Click Connect

Step 3: Sign in to your MessageBird account and navigate to the MessageBird dashboard > Flow Builder.

Step 4: Locate the Call HTTP endpoint with SMS template and click Try this flow.

MessageBird Flow Builder

Step 5: Select the preferred phone number and click Save.

MessageBird Call HTTP endpoint with SMS

Step 6: From the Flow Builder, click Forward to URL icon and select POST as the method.

MessageBird Configure Forward to URL

Step 7: From the respond.io platform, copy the generated URL and paste it to the URL field in MessageBird.

Connecting MessageBird SMS to respond.io

Step 8: If there are no errors, you may proceed to publish and activate the flow.

Step 9: On the respond.io platform, follow the instructions and click Next.

Step 10: Navigate to the Developer Access Page and click Show Key. Add the API key to the respond.io platform.

MessageBird Developers page

Step 11: Select the phone number from the dropdown on the respond.io platform.

Step 12: Click Save Changes to complete the setup.

Once you've completed the setup, any SMS sent to the MessageBird phone number will now be received in your Workspace.

Channel Configuration

MessageBird SMS channel can be configured with a unique channel name.

Step 1: Navigate to Workspace Settings > Click Channels.

Step 2: Locate the MessageBird SMS Channel > Click Manage > Configuration.

Step 3: Configure the Channel name, which is used internally to identify the account.

Ensure all your details are entered correctly as errors may cause outbound messages from your MessageBird SMS account to fail.

Step 4: Click Save Changes to update the Channel configuration.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

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