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Table of Contents
- Home
- Product
- Workspace Settings
- Workspace Settings: Data Export
Workspace Settings: Data Export
Updated
by Susan Swier
Getting Here
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Data Export.

Exporting Data
Step 1: Select the data to be exported
You may select Contacts, Conversations, Messages or Failed Messages.

Step 2: Select a date range
This is only applicable if you have selected Conversations , Messages or Failed Messages from the previous step.

Step 3: Export Data
Once you are ready, you may click on Export Data to begin the process.

Step 4: Download File
Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.
Important
- Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
- The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.
- In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
- You can perform a User ID lookup using exported user data. Learn how to export user data here.
- To see the correct time format, you would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard.
Data Export History
Table Headers | Description |
Date Requested | The date of which the data export was requested |
Data Set | The data set that was requested |
Requested By | The user who requested for the data export job |
Status | The status of the data export request |
FAQ and Troubleshooting
Why does the number of exported closed conversations not match the number of conversations in the Reports module within the same date range?
The Export Data feature strictly limits the conversations included in the data export to those that were both opened and closed within the selected date range.
If you choose a date range from August 29, 2022 to August 31, 2022, only the conversations that were opened between those dates will be included in the data export file. Any conversations that were opened before August 29 or closed after August 31 will not be included.
For example, if a conversation was opened on August 27 and closed on August 30, it would not be included in the data export. Similarly, if a conversation was opened on August 29 and closed on September 1, it would also not be included in the data export. The Export Data feature only includes conversations that both opened and closed within the selected date range.
Feeling stuck? Do not fear.
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Workspace Settings: Files
Workspace Settings: Data Import
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