Table of Contents

Workspace Settings: Data Export

Susan Swier Updated by Susan Swier

Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.

Getting Here

This setting is accessible by Owners and Managers under Enterprise Plan only!

This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Data Export.

screenshot of data export settings page in respond.io workspace settings

Exporting Data

Step 1: Select the data to be exported

You may select Contacts, Conversations , Messages or Failed Messages.

Failed Messages Data Export is useful to analyze Contacts who did not receive your outbound messages, including Broadcast messages.
gif showing how to select data to be exported

Step 2: Select a date range

This is only applicable if you have selected Conversations , Messages or Failed Messages from the previous step.

Note that the date range is limited to one year.
gif showing how to select date range for export

Step 3: Export Data

Once you are ready, you may click on Export Data to begin the process.

gif showing how to export selected data

Step 4: Download File

Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.

Important

  • Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
  • The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.
  • In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
  • You can perform a User ID lookup using exported user data. Learn how to export user data here.
  • To see the correct time format, you would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard.

Data Export History

Table Headers

Description

Date Requested

The date of which the data export was requested

Data Set

The data set that was requested

Requested By

The user who requested for the data export job

Status

The status of the data export request

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