Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
Telegram
Viber
LINE
Google Business Messages
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Users
Reports: Contacts
Reports: Messages
Reports: Logs
Messages
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Developer API
Webhooks
Partnership
We love to hear from you!
Table of Contents
Segments
Updated
by Joshua Lim
A Segment is a set of Contacts that are grouped based on certain criteria using filters. Segments are used for categorizing Contacts for broadcasts and can be found in the Contacts Module. They are publicly shared and can be viewed by all users with access to the Contacts Module.
Creating a Segment
Step 1: In your Workspace, go to Contacts > click the + Add Segment button

Step 2: Enter a name for your new Segment and click Save

Add Filters to your New Segment
Step 1: Select your newly created Segment from the left side menu > Click the filter icon; a sidebar will appear on the right side.

Step 2: Filter your Segment by adding conditions or groups. Use Category and Operator fields based on your criteria. Contacts that fulfill the criteria will appear in the Contact list.
Step 3: To save your Segment, click the Update Segment button.

Editing a Segment
To edit a Segment with different criteria, click the Segment number/action icon > Edit or click on the filter icon for the selected Segment. You can edit the conditions as needed and also save the edited version as a new Segment.

Renaming a Segment
To rename a Segment, click the action icon and select Rename.

Deleting a Segment
To delete a Segment, click the action icon and select Delete.

Default Segments
Several default Segments are available in all workspaces. These Segments are automatically added, but they can be edited, renamed, or deleted like any other Segments.

Name | Filter |
Contacts created <7 days ago | [Contact Field - Created At] is less than (time) [7 days ago] |
Contacts inactive >30 days | [Time since last incoming message] is more than [30 days ago] |
Contacts with tags | [Contact Tag] exists |
Country known | [Contact Field - Country] exists |
Language known | [Contact Field - Language] exists |
FAQ and Troubleshooting
How does a Contact automatically enter or exit a Segment?
Segments are automatically updated (enter or exit) whenever a Contact fits certain criteria based on filters set for the Segment. This is an expected behavior due to the dynamic nature of Segments.
Example:
Segment A has a filter that includes Contacts with a Tag called "Promotion". At any time this Tag is added to a Contact, the Contact will automatically enter the Segment. Conversely, at any time the Tag is removed, the Contact will automatically exit the Segment.
Feeling stuck? Do not fear.
Help is here!Contact Import
Related Articles
Troubleshooting a Failed Broadcast
Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.
Sending a Simple Broadcast
Learn how to send a simple broadcast to a group of Contacts on supported Channels.
Contacts Overview
The Contacts module allows you to manage all the Contacts the platform has interacted with.