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Facebook Private Replies

JQ Lee Updated by JQ Lee

Facebook Private Replies is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user who comments on one of your Facebook Page Posts.

If the Facebook user replies to this automated message, the reply will be shown on the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.

Facebook users who comment on your post will only become a contact when they respond to the direct message.
Please bear in mind that ads are not supported for Facebook Private Replies.

Configuring Private Replies

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the Facebook Messenger channel

Once you have located the Facebook Messenger channel, press Comments.

FB Private Replies Setting Channels.png
FB Private Replies Configuration

Step 3: Configure the necessary settings

Select your preferred mode from the following:

  • Track Comments under ANY post.
  • Track Comments under a SPECIFIC post.

Step 4: Select the Post(s)

If you choose to track comments under a specific post, you will need to specify the posts to be tracked.

Step 5: Add an autoreply message

Specify an auto-reply message to send to contacts who interacted with the post.

Step 6: Save the configurations

Press SAVE to save the configurations.

The platform will now track any new comments that are made and automatically send a message to new users.

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