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Table of Contents
- Home
- Channels
- Facebook Messenger
- Facebook Private Replies
Facebook Private Replies
Updated
by JQ Lee
Facebook Private Replies is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user who comments on one of your Facebook Page Posts.
If the Facebook user replies to this automated message, the reply will be shown on the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.
Configuring Private Replies
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Facebook Messenger channel
Once you have located the Facebook Messenger channel, press Comments.


Step 3: Configure the necessary settings
Select your preferred mode from the following:
- Track Comments under ANY post.
- Track Comments under a SPECIFIC post.
Step 4: Select the Post(s)
If you choose to track comments under a specific post, you will need to specify the posts to be tracked.
Step 5: Add an autoreply message
Specify an auto-reply message to send to contacts who interacted with the post.
Step 6: Save the configurations
Press SAVE to save the configurations.
Feeling stuck? Do not fear.
Help is here!Facebook Chat Plugin
Facebook Message Tag
Related Articles
Facebook Messenger Overview
Connect a Facebook Page to chat with customers over Facebook Messenger.
Channels Overview
Get an overview of all supported channels on respond.io.
WhatsApp Cloud API Quick Start
Connect a WhatsApp Cloud API account to chat with customers over WhatsApp.