What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Google Business Messages
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
We love to hear from you!
Table of Contents
- Facebook Messenger
- Facebook Private Replies
Facebook Private Replies
Updated by JQ Lee
Facebook Private Replies is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user who comments on one of your Facebook Page Posts.
If the Facebook user replies to this automated message, the reply will be shown on the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.
Configuring Private Replies
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Facebook Messenger channel
Once you have located the Facebook Messenger channel, press Comments.
Step 3: Configure the necessary settings
Select your preferred mode from the following:
- Track Comments under ANY post.
- Track Comments under a SPECIFIC post.
Step 4: Select the Post(s)
If you choose to track comments under a specific post, you will need to specify the posts to be tracked.
Step 5: Add an autoreply message
Specify an auto-reply message to send to contacts who interacted with the post.
Step 6: Save the configurations
Press SAVE to save the configurations.
Feeling stuck? Do not fear.Help is here!
Facebook Chat Plugin
Facebook Message Tag
Facebook Messenger Overview
Connect a Facebook Page to chat with customers over Facebook Messenger.
Get an overview of all supported channels on respond.io.
WhatsApp Cloud API Quick Start
Connect a WhatsApp Cloud API account to chat with customers over WhatsApp.