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Step: Date & Time

Shing-Yi Tan Updated by Shing-Yi Tan

This Step checks the current date and time based on defined conditions and guides Contacts through the Workflow accordingly.

Configuration

There are three possible configurations within this Step

  • Timezone: select a timezone that your business operates in.
  • Business Hours: set the working hours for each day in a specified timezone.
  • Date Range: set a start and end date in a specified timezone.

How It Works

This Step checks the current date and time against the set conditions. If it falls within the specified date and time, the Contact proceeds to the next Step.

Failure Branch

If the date and time conditions are not met, the Contact will be redirected to the Failure Branch. If there are no Steps configured under the Failure Branch, the Workflow will end.

Suggested Use Case

  • Route Contacts by Shifts: Use the Date & Time Step to set your business hours or date range, enabling automatic routing of Contacts based on shifts or business hours.

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