Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
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WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
360dialog WhatsApp
Twilio WhatsApp
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Vonage WhatsApp
Phone Number Migration to WhatsApp Cloud API
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Facebook Messenger Overview
Facebook Messenger Quick Start
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Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
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SMS
Custom Channel
Channels Overview
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
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Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Messages
Messages Overview
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Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
Merge Suggestions
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Contact Channels
Contact Import
Segments
Broadcasts Module
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Workflows Overview
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Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
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Step: Branch
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Step: Update Contact Field
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Organization Overview
Organization Settings: General
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Installing respond.io Mobile App
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Help Menu
Handling Inbound Conversations
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Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
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Route New & Returning Contacts
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Assignment Strategy: Automatic Contact Distribution & Load Balancing
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Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
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Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make (formerly Integromat)
Developer API
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Table of Contents
Vonage SMS Quick Start
Updated
by JQ Lee

Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Vonage integration lets you respond to SMS messages directly from our platform.
Setting Up Vonage
Purchasing a Virtual Number
Step 1: Navigate to the Vonage Developer Dashboard
Sign in with your user credentials. If you are not already signed in, you may have to log in with your Vonage account first.
Step 2: Purchase a phone number
Under the Numbers section of the sidebar, select Buy numbers.

Step 3: Choose a phone number
Select a phone number that you prefer and best suits your company's needs. You can select a number from any country available on Vonage.

Connecting Vonage
Step 1: Navigate to Workspace Settings > Click Add Channel
Step 2: Locate the Vonage SMS Channel > Click Connect

Step 3: Sign in to Vonage with your user credentials on the Vonage Website.
Step 4: Locate the API Key & API Secret on the Dashboard and add them to the corresponding fields on the respond.io platform.

Step 5: After you've filled in both values, follow the instructions by clicking Next.
Step 6: Navigate to Your Numbers and locate the phone number. Add it to the corresponding field on the respond.io platform.

Step 7: Navigate to the phone number settings and click the settings icon next to the number to be connected.
Step 8: From the respond.io platform, copy the generated URL and paste it to the Inbound Webhook URL field in Vonage.

Step 9: Click Save to save your Webhook configuration.
Step 10: Click Save Changes to complete the setup.
Channel Configuration
Step 1: Navigate to Workspace Settings > Click Channels.
Step 2: Locate the Vonage SMS Channel > Click Manage > Configuration
Step 3: Configure the Channel name, which is used internally to identify the account.
Step 4: Click Save Changes to update the Channel configuration.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.