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Vonage SMS

JQ Lee Updated by JQ Lee

To connect with Vonage, you will need a Vonage account.
Vonage Logo

Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Vonage integration lets you respond to SMS messages directly from our platform.

Setting Up Vonage

Purchasing a Virtual Number

Note that you will have to upgrade to a paid Vonage account in order to purchase a Virtual Number.

Step 1: Navigate to the Vonage Developer Dashboard

Sign in with your user credentials. If you are not already signed in, you may have to log in with your Vonage account first.

Step 2: Purchase a phone number

Under the Numbers section of the sidebar, select Buy numbers.

Vonage Purchasing a Virtual Number page

Step 3: Choose a phone number

Select a phone number that you prefer and best suits your company's needs. You can select a number from any country available on Vonage.

Vonage Purchasing a Virtual Number Page
Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting Vonage

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Add Channel

Click Add Channel and choose Vonage. Then select SMS on the second step.

Connecting Vonage to
Connecting Vonage to

Step 3: Sign in to Vonage

Sign in to Vonage using your user credentials.

Step 4: Add API Key and API Secret

Find the API Key and API Secret on the Dashboard and add them to the corresponding fields on the platform.

Vonage settings page

Step 5: Follow through the instructions

On the platform, follow through with the instructions by clicking Next.

Step 6: Adding a phone number

Navigate to Your Numbers and locate the phone number. Add it to the corresponding field on the platform.

Vonage Dashboard your numbers page
Connecting Vonage to

Step 7: Navigate to the phone number settings

Click the settings icon next to the number to be connected.

Step 8: Add the generated URL to Vonage

From the platform, copy the generated URL and paste it to the Inbound Webhook URL field at Vonage.

Vonage page dialog configure sms number

Step 9: Save Webhook configuration

Click Save to save your Webhook configuration.

Step 10: Complete setup at

Click Done to complete setup.

Once you've completed the setup, any SMS sent to the Vonage phone number will now be received in your Workspace.

Channel Configuration

Vonage SMS channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Locate the Vonage SMS channel

Once you've located the Vonage SMS channel, click Configure.

Configure Vonage SMS channel on

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
Important: Be careful when entering your details as errors might cause failure to receive messages from the connected Vonage SMS account.

Step 4: Update the configuration

Click Done to update the channel configuration.

Metadata Received by Channel

Different channels provide different sets of Contact’s metadata to platform. From this channel, you’ll be able to obtain the Contact's phone number.

Broadcast Capabilities

Vonage SMS has no restrictions on the content or number of messages businesses can send in a broadcast. Broadcast messages will be charged at the usual per-message rate.

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