Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
Telegram
Viber
LINE
Google Business Messages
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Users
Reports: Contacts
Reports: Messages
Reports: Logs
Messages
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Developer API
Webhooks
Partnership
Table of Contents
Vonage SMS
Updated
by JQ Lee

Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Vonage integration lets you respond to SMS messages directly from our platform.
Setting Up Vonage
Purchasing a Virtual Number
Step 1: Navigate to the Vonage Developer Dashboard
Sign in with your user credentials. If you are not already signed in, you may have to log in with your Vonage account first.
Step 2: Purchase a phone number
Under the Numbers section of the sidebar, select Buy numbers.

Step 3: Choose a phone number
Select a phone number that you prefer and best suits your company's needs. You can select a number from any country available on Vonage.

Connecting Vonage
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Add Channel
Click Add Channel and choose Vonage. Then select SMS on the second step.


Step 3: Sign in to Vonage
Sign in to Vonage using your user credentials.
Step 4: Add API Key and API Secret
Find the API Key and API Secret on the Dashboard and add them to the corresponding fields on the respond.io platform.

Step 5: Follow through the instructions
On the respond.io platform, follow through with the instructions by clicking Next.
Step 6: Adding a phone number
Navigate to Your Numbers and locate the phone number. Add it to the corresponding field on the respond.io platform.


Step 7: Navigate to the phone number settings
Click the settings icon next to the number to be connected.
Step 8: Add the generated URL to Vonage
From the respond.io platform, copy the generated URL and paste it to the Inbound Webhook URL field at Vonage.

Step 9: Save Webhook configuration
Click Save to save your Webhook configuration.
Step 10: Complete setup at respond.io
Click Done to complete setup.
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Vonage SMS channel
Once you've located the Vonage SMS channel, click Configure.

Step 3: Make the necessary configuration
You can configure the following:
- Channel Name - Name used internally to identify the account.
Step 4: Update the configuration
Click Done to update the channel configuration.
Metadata Received by Channel
Different channels provide different set of Contact’s metadata to respond.io platform. From this channel, you’ll be able to obtain the Contact's phone number.
Broadcast Capabilities
Vonage SMS has no restrictions on the content or number of messages businesses can send in a broadcast. Broadcast messages will be charged at the usual per-message rate.
Troubleshooting
We love to hear from you!
MessageBird SMS
Related Articles
Troubleshooting a Failed Broadcast
Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.
Vonage WhatsApp Quick Start
Connect a Vonage WhatsApp API account to chat with customers over Whatsapp.
MessageBird SMS
Learn how to connect MessageBird SMS to chat with customers.