Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
Telegram
Viber
LINE
Google Business Messages
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Users
Reports: Contacts
Reports: Messages
Reports: Logs
Messages
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Broadcasts Module
Workflows
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Managing Broadcasts
Start a Workflow Based on Broadcast Response
Dealing with Failed Broadcasts
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Zapier
Developer API
Webhooks
Partnership
Table of Contents
- Home
- Product
- Dashboard & Reporting
- Dashboard
Dashboard
Updated
by Susan Swier
Getting here
When you log in to the platform, you will be greeted with the Dashboard screen by default. You can also access this module via the side navigation menu.

From the Dashboard, you will be presented with a variety of widgets to help you monitor your workforce and provide a comprehensive snapshot of what is happening in your Workspace.
Dashboard Widgets
There are 5 widgets in the Dashboard and each has a different purpose:-
- Contacts
- Team Members
- Conversations
- Merge Suggestions
- Upcoming Broadcasts
Contacts
This widget will list all Contacts with an open conversation. Each Contact will show the display avatar, name, last message sent/received, duration since the conversation was opened and Contact assignee if available. This list is sorted by conversation duration, from longest to shortest.

Team Members
This widget lists all the Users in the Workspace. Each user row will show the User's avatar, name, status, Team and assigned Contacts. The team and status filters can be applied to drill down to a group of Users.

Conversations
This widget reports on the number of opened and closed conversations based on the selected time range. From the top right corner, you can select different time ranges such as Today, Yesterday, Last 14 days and Last 30 days.

Merge Suggestions
This widget lists all the merge suggestions based on the Contact's email address or phone number. The User can choose to merge or dismiss the suggestion. If a User dismisses the suggestion, it will not be shown in this widget again but can be found in the contact details drawer.

Upcoming Broadcasts
This widget lists all the upcoming broadcasts that were scheduled in advance. Each broadcast row will show the broadcast's name, channel, scheduled date and time. This list is sorted by earliest to latest scheduled time.

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Reports Overview
Related Articles
Supervising Sales Agents
Supervise and manage sales agents on the respond.io platform.
Supervising Your Support Agents
Allow managers to identify issues on a daily basis and task agents to solve the issues.
Merge Suggestions
View and merge duplicate Contacts identified by the platform.