What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Cloud API
WhatsApp Message Templates
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Getting Started with the Reseller Program
White-label Platform Appearance
White-label Custom Domain Name
Table of Contents
Updated by JQ Lee
This module can be accessed from the side navigation menu under the menu item, Broadcasts.
The Broadcasts Module allows you to send mass messages to all of your Contacts, or target selected Contacts based on Tags and Channels.
The name used to identify the broadcast.
The specified time when the broadcast is to be sent.
The content specified for the broadcast.
The Channel the target audience belongs to.
The Tags the target audiences are tagged with.
Estimated number of recipients who will receive the broadcast message based on the targeting options.
The Broadcasts Module has three separate views depending on your needs: Calendar, Scheduled, and History. You can switch between these views via the dropdown menu on the top left of the module.
In the Calendar view, you can view all broadcasts including the past and scheduled broadcasts. Use the arrows on the top right to navigate through the months.
Upcoming broadcasts will be indicated with a colored tab while past broadcasts are indicated with a grey tab. You may click on the item to find out more details about the broadcast and cancel it if it has not been sent.
In this view, you can see a list of scheduled broadcasts to be sent out at a specific date and time.
In this view, you can see a list of broadcasts that have been sent out. "Recipients" is the number of contacts targeted to receive the broadcast and "Number Of Broadcast Messages" is the total number of broadcast messages to send to the expected recipients.
There might be a discrepancy between the Number of Broadcast Messages count in the Broadcasts Module and Broadcast Messages count in the Usage Module. This is due to how Contacts are processed when a broadcast is sent.
For instance, if there are two Contacts with the same phone number, the broadcast will only be sent to one of the contacts with this phone number once. In the Broadcasts Module, it will be shown as two messages, but actual usage in the Billing and Usage Module will be one.
Broadcast Message Limits
There are monthly respond.io plan limitations to the number of broadcasts businesses can send. Check Billing and Usage under Organization Settings to see the number of broadcasts your subscription allows.
Broadcasts are counted by messages sent, not by number of contacts.
Example: If a business has 2,000 contacts and sends a broadcast to all of them once a week, that’s 8,000 broadcast messages in a month.
If you exceed the number of broadcast messages allowed, the entire broadcast will not be sent.
Example: A company’s monthly limit is 200,000 broadcast messages. They have sent 190,000 broadcast messages in that month. When they try to send a broadcast of 12,000 messages, all 12,000 will not be allowed to be sent.
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Learn how to create, view, send, clone, delete and export a Broadcast.
Dealing with Failed Broadcasts
Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.
Sending a Simple Broadcast
Learn how to send a simple broadcast to a group of Contacts on supported Channels.