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Workspace Settings: Growth Widgets

Susan Swier Updated by Susan Swier

A Growth Widget allows you to embed a single channel or multichannel widget on your website so visitors can connect with you via their preferred messaging apps.

If you are looking to add a Website Chat Widget, learn more here.

Getting Here

This setting is accessible by Owners and Managers only.

This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Growth Widgets.

Under the Growth Widget Settings section, you can see a list of existing widgets in your Workspace. Here, you can edit and manage these widgets or create new ones.

screenshot of main growth widgets page

In this setting, you can:

  • Create a widget
  • Manage existing widgets
  • Delete a widget

Creating Widget

Step 1: Open the Explore Widget page

Click the Add Widget button on the top left of the Growth Widget module to explore all the available widgets.

screenshot of explore widget page

Step 2: Select a Widget

Select the widget you would like to create and click the Create Widget button on the top right corner of the page.

screenshot of how to create a widget for a channel
You can only select single-channel widgets if the channel is connected to the Workspace.

Step 3: Configure Widget

Configure the selected widget according to the required fields. Click the Generate Widget button in the top right corner once done.

screenshot of configuring growth widgets

Step 3.1: Specify Website

Fill in the website(s) where the Widget will be added in the Website Domains field. Here's how to whitelist websites:

  • If the user adds https://app.respond.io , then only https://app.respond.io will be whitelisted. Any other subdomain or root should not work.
  • If the user adds https://*.respond.io , then all subdomains including the root domain will be whitelisted.
  • If the user adds https://respond.io , then only the root domain will be whitelisted.
whitelisting a web domain for a multichannel widget

Step 3.2: Select Channel

Select the channel you want to create a widget for from the dropdown list of available channels. You may click the Advanced Settings button to further configure the optional fields.

gif of choosing a channel for a growth widget

Step 4: Install the Script

Copy the generated script to install it on your website and click the Done button. Alternatively, forward the installation instructions via email.

installing widget
Refer here to learn how to install the script on your website.

Managing Widgets

Once you have created a widget, you can manage it as below.

Open the Installation Code

screenshot of how to open the installation code

To see or copy the installation code (script) of the created widget, click the Installation Code button and follow the instructions on the screen.

This function is not applicable to the QR Code Generator.

Download the QR Code

screenshot of how to generate a QR code

To download the generated QR Code, click the Scan Code button, then the Download button and select your desired pixel dimensions for your scannable code.

This is only applicable to the QR Code Generator, not the other messaging widgets.
For more information on how to utilize this feature, read our blog article on using scannable codes here.

Customizing the Widget

screenshot of customizing growth widget

To customize existing widgets, click the Customize button to open the customization page.

There are 5 sections you can customize depending on the type of widget:

General

You may configure the following general settings:

  • Widget Name: Name used internally to identify the widget
  • Website Domains: The websites on which the widget is to be installed. If you do not add your website to this list, your widget will not load. You can enter multiple URLs if you plan on installing the widget on multiple websites.
Channels

You may customize the following to define the behavior of the widget based on the selected channel:

  • Hover Text: The hover text is shown in a tooltip when hovering over the widget.
  • Pre-Filled Text: The pre-filled text is an input suggestion when a Contact starts a conversation.
  • Reference: The reference will appear when a conversation is opened and allow you to track the source of the contact.
  • Colors: Choose the channel icon’s background color and icon appearance in the widget.
Display & Appearance

You may customize the following to change the display appearance of the widget on your website:

  • Popup Message: The popup message is shown to website visitors once per day 5 seconds after the page loads. If it is not defined, no popup message will appear.
  • Widget Size: Choose from the Large, Standard or Small widget size.
  • Display Options: Choose to display this widget on desktop, mobile devices or both.
Position

You may change the position of the widget on your website based on the following settings:

  • Alignment: Specify if you would like to display the widget on the bottom left or right of the website.
  • Vertical Spacing: Specify the amount of vertical spacing between the widget and the bottom of the screen.
  • Horizontal Spacing: Specify the amount of horizontal spacing between the widget and the edge of the screen.
Additional Settings

Additional customization for widgets:

  • Hide Respond.io Branding: Remove the respond.io branding from your widget.

Deleting a Widget

screenshot of how to delete a growth widget

To delete an existing widget, click the Delete button and follow the instructions on the screen. Doing so will completely remove the widget from your Workspace.

Be careful when deleting a widget from your Workspace. When a widget is deleted, all its configurations will be deleted. Deletion cannot be undone.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

Workspace Settings: Channels

Workspace Settings: Contact Fields

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