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Table of Contents
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- Dialogflow: Response Templates
Dialogflow: Response Templates
Updated
by Susan Swier
When creating an intent in the Dialogflow console, you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages apps.
Please use the guidelines below when working with Response Templates.
{{$dynamic.variable}}(E.g., Hi {{$contact.name}}, what's your phone number?)
Using Response Templates
Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber, Slack, and Skype.
When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.
In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.
Channel | 1st Priority | 2nd Priority |
Facebook Messenger | Default | |
Default | ||
LINE | LINE | Default |
Skype | Skype | Default |
SMS (MessageBird) | Default | - |
SMS (Twilio) | Default | - |
SMS (Vonage) | Default | - |
Telegram | Telegram | Default |
Default | - | |
Viber | Viber | Default |
Website Chat | Default | |
Default | ||
WhatsApp (360 Dialog) | Default | |
WhatsApp (Chat API) | Default | |
WhatsApp (MessageBird) | Default | - |
WhatsApp (Twilio) | Default | - |
WhatsApp (Vonage) | Default | - |
As you can see from the priority table above, some channels support Facebook Response Templates because respond.io transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.
Feeling stuck? Do not fear.
Help is here!Dialogflow: Events
Dialogflow: Custom Payloads
Related Articles
Dialogflow: Creating a Chatbot
Learn how to use the Dialogflow integration to create a chatbot.
How to Use Dynamic Variables
Learn about the four places to use dynamic variables: in the Messages Module, in Snippets, in Workflows and in Dialogflow.
Dialogflow: Managing Intents
Personalize the chatbot responses by configuring intents.
