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How to Write the Best Knowledge Sources for AI Agents
How to Align AI Conversations with Your Brand Voice
How to Draft Customer Replies with AI
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Broadcasts Use Cases
How to Send a Simple Broadcast
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How to Import to Broadcast via WhatsApp
How to Troubleshoot a Failed Broadcast
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Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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- Home
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- Dialogflow
- Dialogflow: Response Templates
Dialogflow: Response Templates
Updated
by Susan Swier
When creating an intent in the Dialogflow console, you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages apps.
Please use the guidelines below when working with Response Templates.
{{$dynamic.variable}}(E.g., Hi {{$contact.name}}, what's your phone number?)
Using Response Templates
Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber and Slack.
When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.
In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.
Channel | 1st Priority | 2nd Priority |
Facebook Messenger | Default | |
Default | ||
LINE | LINE | Default |
SMS MessageBird | Default | - |
SMS Twilio | Default | - |
SMS Vonage | Default | - |
Telegram | Telegram | Default |
Default | - | |
Viber | Viber | Default |
Website Chat | Default | |
Default | ||
WhatsApp Business API (respond.io WhatsApp BSP) | Default | |
WhatsApp Cloud API | Default | Default |
WhatsApp 360dialog | Default | |
WhatsApp MessageBird | Default | - |
WhatsApp Twilio | Default | - |
WhatsApp Vonage | Default | - |
As you can see from the priority table above, some channels support Facebook Response Templates because respond.io transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Dialogflow: Events
Dialogflow: Custom Payloads
Related Articles
Dialogflow Overview
Get an overview of how to use Dialogflow with respond.io.
Dialogflow: Creating a Chatbot
Learn how to use the Dialogflow integration to create a chatbot.
How to Use Dynamic Variables
Learn about the four places to use dynamic variables: in the Messages Module, in Snippets, in Workflows and in Dialogflow.
