Table of Contents

Dialogflow: Response Templates

Susan Swier Updated by Susan Swier

When creating an intent in the Dialogflow console, you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages apps.

Please use the guidelines below when working with Response Templates.

You may include Dynamic Variables in your response templates.
{{$dynamic.variable}}
(E.g., Hi {{$contact.name}}, what's your phone number?)

Using Response Templates

Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber, Slack, and Skype.

gif showing how to set up dialogflow response templates for different channels

When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.

Tip: These guidelines are only for Response Templates; be aware that custom payloads have their own guidelines.

In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.

Channel

1st Priority

2nd Priority

Facebook Messenger

Facebook

Default

Instagram

Facebook

Default

LINE

LINE

Default

Skype

Skype

Default

SMS (MessageBird)

Default

-

SMS (Twilio)

Default

-

SMS (Vonage)

Default

-

Telegram

Telegram

Default

Twitter

Default

-

Viber

Viber

Default

Website Chat

Facebook

Default

WeChat

Facebook

Default

WhatsApp (360 Dialog)

Facebook

Default

WhatsApp (Chat API)

Facebook

Default

WhatsApp (MessageBird)

Default

-

WhatsApp (Twilio)

Default

-

WhatsApp (Vonage)

Default

-

As you can see from the priority table above, some channels support Facebook Response Templates because respond.io transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.

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