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How to Optimize Agents’ Productivity in the Inbox Module
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How to Draft Customer Replies with AI
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Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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Table of Contents
- Home
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- Dialogflow
- Dialogflow: Response Templates
Dialogflow: Response Templates
Updated
by Susan Swier
When creating an intent in the Dialogflow console, you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages apps.
Please use the guidelines below when working with Response Templates.
{{$dynamic.variable}}(E.g., Hi {{$contact.name}}, what's your phone number?)
Using Response Templates
Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber and Slack.
When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.
In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.
Channel | 1st Priority | 2nd Priority |
Facebook Messenger | Default | |
Default | ||
LINE | LINE | Default |
SMS MessageBird | Default | - |
SMS Twilio | Default | - |
SMS Vonage | Default | - |
Telegram | Telegram | Default |
Default | - | |
Viber | Viber | Default |
Website Chat | Default | |
Default | ||
WhatsApp Business API (respond.io WhatsApp BSP) | Default | |
WhatsApp Cloud API | Default | Default |
WhatsApp 360dialog | Default | |
WhatsApp MessageBird | Default | - |
WhatsApp Twilio | Default | - |
WhatsApp Vonage | Default | - |
As you can see from the priority table above, some channels support Facebook Response Templates because respond.io transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.
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