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WeChat Quick Start

JQ Lee Updated by JQ Lee

You need a WeChat Official Account to connect to the respond.io platform. Read our guide to create a verified WeChat Official Account.

Connecting WeChat

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Add Channel

Click Add Channel and choose WeChat. The Connecting WeChat dialog should open up.

Connecting WeChat to respond.io
Connecting WeChat to respond.io

Step 3: Sign in to the WeChat Official Accounts Platform

Using your sign-in credential, sign to the WeChat Official Accounts Platform.

WeChat Official Account Platform Sign in Page

Step 4: Navigate to the Basic Configuration

Locate the Basic Configuration | 基本配置 page and navigate to it.

WeChat Platform Navigate to the Basic Configuration page

Step 5: Locate the AppID

Find the AppID and add it to the corresponding field on the respond.io platform.

Step 6: Generate the App Secret

To generate the App Secret, you will have to pass two verification steps.

  1. Scan a QR code on the webpage
  2. Re-enter your account password

Once you've completed the security measures, a brand new App Secret will be generated. Add it to the corresponding field on the respond.io platform.

Find the AppID and App Secret code to add to field on respond.io platform

Step 7: Follow through the steps at the platform

Once you've copied the necessary fields to the platform, click Next to follow through.

respond.io dialog with Whitelisted IPs, URL & Token

Step 8. Add Whitelisted IPs on the WeChat Official Accounts Platform

Add the IPs listed below to the IP Whitelist section.

52.74.35.155

18.138.31.163

54.169.155.20

Step 9: Add the platform-generated URL to WeChat

On the WeChat Official Accounts Platform, click the Change Configuration button to open the Server Configurations dialog.

Add the generated URL from the respond.io platform to the URL field on the WeChat platform.

WeChat Official Accounts Platform to click Change Configuration page

Step 10: Add the platform-generated Token to WeChat

Add the generated Token from the respond.io platform to the Token field on the WeChat platform.

Step 11: Generate an Encoding AES key

On the WeChat platform, generate the encoding key and select Plain Text Mode for message encryption.

On WeChat platform Generate an Encoding AES key page

Step 12: Save settings

Click Submit to save and it will close the Server Configuration.

Step 13: Enable the configuration

Locate the green enable button and click it. The button will then change to red.

On WeChat Page Enable the configuration

Step 14: Complete the setup on the respond.io platform

Click Done to complete the setup.

Once you've completed the setup, any messages sent to your WeChat Official Account will now be received in your Workspace.
WeChat audio messages do not play in Chrome due to the format .wav sent by WeChat is not supported by Chrome.

Channel Configuration

WeChat channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Locate the WeChat channel

Once you've located the WeChat channel, click Configure.

WeChat Channel Configuration on respond.io

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
Important: Be careful when entering your details as errors might cause failure to receive messages from your WeChat official account.

Step 4: Update the configuration

Click Done to update the channel configuration.

FAQ and Troubleshooting

Messages Are Not Arriving

When the user connected to WeChat changes their password, the permissions will be outdated and need to be refreshed.

Step 1:  Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Locate the WeChat channel

Once you've located the WeChat channel, click Troubleshoot.

Step 3: Refresh Permission

Click Refresh Permission to refresh WeChat permissions.

Step 4: Send a test message

Send a test message to the WeChat channel and check if it arrived.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

WeChat Overview

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