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Table of Contents
- Home
- Product
- Dashboard & Reporting
- Reports: Contacts
Reports: Contacts
Updated
by Susan Swier
Tab Filters
In this tab, there are 3 types of filters for Users to apply based on their reporting needs.
Filters | Description |
Date | This date range picker will allow Users to select a range of dates to be applied to report components. |
Sources | This filter will allow Users to select one or multiple sources to be applied to report components. Sources : Incoming Message, Developer API, Contact Import, User, Echo Message |
Users | This filter will allow Users to select one or multiple Users to be applied to report components. |
Report Components
Contacts
Metric #1: Contacts Added
The number of Contacts added within the selected time period based on the time the Contact was added.
Metric #2: Contacts Deleted
The number of Contacts deleted within the selected time period based on the time the Contact was deleted.
Chart: Contacts Added vs Deleted
These charts show the number of Contacts added and deleted within the selected time period based on the dates they were added or deleted.
Contacts Added by Source
This stacked bar chart shows the number of Contacts added broken down by source, or how the Contacts were added, at the time they were added.
There are five different ways to add a contact :
Source | Description |
User | The Contact was added by a User via the Add Contact dialog in Contacts Module or the Messages Module. |
Contact Import | The Contact was added via Contact Import in Contacts Module. |
Developer API | The Contact was added via Contact API. |
Incoming Message | The Contact was added when he/she sent an incoming message to the platform. |
Echo Message | The Contact was added when his/her conversation was imported from the supported messaging Channel (Facebook). |
Contact Added/Deleted Log
The table lists the Contact addition and deletion activities within the Workspace.
Table Headers | Description |
Activity Time | The date and time when the activity was performed |
Contact ID | The ID of the Contact whom the activity was performed on |
Contact Name | The name of the Contact of whom the activity was performed on |
Activity | The activity that was performed on the associated Contact |
Source | The source of how the activity was performed |
User | The User who performed the activity (if applicable) |
Feeling stuck? Do not fear.
Help is here!Reports: Users
Reports: Messages
Related Articles
Reports: Logs
The logs tab contains all the necessary logs in the platform.
Reports: Messages
The messages reports tab consists of all the metrics and information related to messages.
Reports: Users
The Users reports tab consists of all the metrics and information related to Users.
