Table of Contents

How to Use Dynamic Variables

Susan Swier Updated by Susan Swier

Messaging Console

You can include a dynamic variable in your message while responding to a contact. There are two ways to use dynamic variables:

  1. By typing the dollar sign "$" 
gif showing how to add a dynamic variable in a message using the dollar sign
  1. By clicking on the variable Icon at the bottom of the Inbox Module
gif showing how to add a dynamic variable in a message using the variable icon

Besides contact fields, you can also include a custom field by typing the custom field's name. 

Snippets

screenshot of the creating a snippet dialog box

While composing a snippet's content, you can include a dynamic variable to personalize your quick replies. 

Tip: You can have multiple dynamic variables in a single piece of content. Make use of them while composing your messages.
Important: If the field you are trying to send is empty or the field does not exist at all, the string will not be replaced.

Workflows

Besides trigger variables that are tied to a specific trigger, there are also other variables that can be created and used in the Workflows. 

  1. Save responses from the Contact as variables in the Ask a Question step. 
gif showing how to save a response to the ask a question step as a variable
  1. ​It is also possible to create output variables by adding Form Field in a Shortcut Form. The values of the variables are defined and provided by the User who initiated the Shortcut and filled out the Shortcut form.
screenshot showing how to add variable output to a form
  1. Then, use the dynamic variables saved in Workflow steps.
gif showing how to use a saved variable in a workflow step

Workflow Steps that support dynamic variables

Send Message

Text

Send Message

WhatsApp Template

Send Message

Facebook Tagged Message

Ask a Question

Question Text Field

Branch

Contact Field Condition

Branch

Variable Condition

Update Contact Field

-

Add Comment

-

Close Conversation

Summary

HTTP Request

-

Add Google Sheets Row

-

When verifying HTTP request outputs with dynamic variables, please note that variables without a value will result in a return of null or undefined.

Dialogflow

You can also include dynamic variables in Dialogflow for the responses and values of parameters. To use dynamic variable in Dialogflow, type {{{$dynamic.variable}}}. 

Example of usage of dynamic variables in value of parameter:

Example of usage of dynamic variables in responses:

Developer API

If you’re integrating dynamic variables using the Developer API, ensure they are formatted correctly using double curly braces {{ }}. For example:

{{$contact.firstname}}

This is required to allow the API to process and substitute the variables as intended.

For detailed instructions and examples, refer to the Developer API documentation.

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Dynamic Variables Overview

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