Table of Contents
360dialog WhatsApp
360dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.
Connecting 360dialog WhatsApp API
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Add Channel
Press Add Channel and choose 360dialog WhatsApp.
Step 3: Sign in to 360dialog Hub
There are two ways you can connect to 360dialog:
- Sign in with your user credentials by clicking on the Connect With 360dialog button and select your WhatsApp Enabled Number upon success login.
- Get your API key in 360dialog Client Hub. You may refer to this guide on how to do so and fill in all the required fields.
Step 4: Select the WhatsApp Enabled Number
You will be provided options on which WhatsApp Enabled Number you would like to connect. Select the number.
Step 5: Complete the setup at respond.io
Press DONE to complete the setup
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the 360dialog WhatsApp channel
Once you have located the 360dialog WhatsApp channel, press Configure.
Step 3: Make the necessary configuration
You can configure the following:
- Channel name - Name used internally to identify the account.
Step 4: Update the configuration
Press Done to update the channel configuration.
Managing WhatsApp Business API Profile
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the 360dialog WhatsApp channel
Once you have located the 360dialog WhatsApp channel, press Profile.
Step 3: Sync Profile
If the profile hasn't been synced, press Sync Profile to obtain the latest WhatsApp Business Profile information from WhatsApp.
Step 4: Make necessary changes
You may edit the information as needed.
Fields | Description |
Profile Photo | Image shown as the profile picture of the WhatsApp Business Account. An image size of 640x640 is recommended. |
About | Text to display in your profile's About section. The max length for the string is 139 characters. |
Address | Address of the business. Maximum of 256 characters. |
Description | Description of the business. Maximum of 256 characters. |
Email address (in valid email format) to contact the business. Maximum of 128 characters. | |
Vertical | Industry of the business. Must be one of these accepted values:
The business vertical cannot be set back to an empty value after it is created. |
Website | URLs (including |
Step 5: Save changes
Review the information and press SAVE when it is ready.
Managing WhatsApp Message Templates
- Have an approved message templates in 360dialog.
- Synced the message templates to respond.io platform.
Syncing Message Templates
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the 360dialog WhatsApp channel
Once you have located the 360dialog WhatsApp channel, press Templates.
Step 3: Sync Templates
Press Sync Templates to begin the syncing process.
Step 4: Syncing Completed
When the synchronization has been completed, the message templates will be listed with their corresponding status and the last synced date time will be updated. Rejection reason will be displayed underneath the rejected message template.
Status | Description |
Submitted | The message template is submitted and pending for approval. |
Approved | The message template is approved and can be sent to contacts. |
Rejected | The message template is rejected and cannot be used. |
Submitting Message Template
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the 360dialog WhatsApp channel
Once you have located the 360dialog WhatsApp channel, press Templates.
Step 3: Submit Template
Press Submit Template to submit a Message Template for approval.
Step 4: Fill in the required information
Fill in the information needed to create a new template.
Field | Description |
Name | Name can only contain lowercase alphanumeric characters and underscores ( _ ) |
Category | The category of which the message template belongs to. |
Language | The language that the template is written in. |
Step 5: Start building the message
Build the message by filling in the necessary components and check out the message on the preview section.
Building Block | Description |
Header | The Header is optional and serves as the title or header of your template. It supports the following:
*Respond.io Platform accepts uploads up to 20MB in size. |
Body | The Body should contain the most important text of your template. Only text is supported. You may use markdown to format the content of this block. |
Footer | The Footer only supports text and can be used to provide less relevant information in your template message. |
Button | The button adds interactivity to your templates. There are two main types.
|
Step 6: Providing sample value
This is only applicable if you have included any parameters in your message template content.
Important Links
