What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Google Business Messages
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Dealing with Failed Broadcasts
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Table of Contents
Updated by JQ Lee
Facebook Messenger has a timeout period that does not allow sending a message after the 24-hour messaging window. This timeout period started from the last incoming message from a contact.
However, Facebook Messenger allows sending a message beyond the timeout if the message is sent with a Message Tag.
The following are the tags available on the platform:
- Confirmed Event Update
Send reminders or updates for an event they have registered for (e.g., RSVP'ed, purchased tickets). This tag may be used for upcoming events and events in progress.
- Post-Purchase Update
Notify an update on a recent purchase (e.g. Notify customers of the shipping information after an item is shipped out).
- Account Update
Notify a non-recurring change to their application or account. (e.g. The account has been approved).
Sending Tagged Message
Step 1: Press Send Tagged Message
From the messaging bar, press on the Send Tagged Message to send a message
Step 2: Select an appropriate Message Tag
Based on your message content, select a message tag that best describes the content.
Step 3: Input the message text
Type in the message you will like to send to the contact. Alternatively, you can use snippets too by typing "/" in the field.
Step 4: Send the tagged message
Review the details and press the blue SEND button.
The message bubble will then appear in the Message History with the timestamp, tag used and the user who sent it.
We love to hear from you!
Facebook Private Replies
Facebook Messenger Overview
Connect a Facebook Page to chat with customers over Facebook Messenger.
The messages reports tab consists of all the metrics and information related to messages.
Get an overview of all supported channels on respond.io.