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Table of Contents
- Home
- Channels
- Facebook Messenger
- Facebook Message Tag
Facebook Message Tag
Updated
by JQ Lee
Facebook Messenger has a timeout period that does not allow sending a message after the 24-hour messaging window. This timeout period started from the last incoming message from a contact.
However, Facebook Messenger allows sending a message beyond the timeout if the message is sent with a Message Tag.
The following are the tags available on the platform:
- Confirmed Event Update
Send reminders or updates for an event they have registered for (e.g., RSVP'ed, purchased tickets). This tag may be used for upcoming events and events in progress.
- Post-Purchase Update
Notify an update on a recent purchase (e.g. Notify customers of the shipping information after an item is shipped out).
- Account Update
Notify a non-recurring change to their application or account. (e.g. The account has been approved).
Sending Tagged Message
Step 1: Press Send Tagged Message
From the messaging bar, press on the Send Tagged Message to send a message

Step 2: Select an appropriate Message Tag
Based on your message content, select a message tag that best describes the content.

Step 3: Input the message text
Type in the message you will like to send to the contact. Alternatively, you can use snippets too by typing "/" in the field.

Step 4: Send the tagged message
Review the details and press the blue SEND button.
The message bubble will then appear in the Message History with the timestamp, tag used and the user who sent it.

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Facebook Private Replies
Related Articles
Facebook Messenger Overview
Get an overview of the Facebook Messenger channel and its capabilities.
Reports: Messages
The messages reports tab consists of all the metrics and information related to messages.
Channels Overview
Get an overview of all supported channels on respond.io.