What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Business API Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
WhatsApp Business API Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business API
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
Google Business Messages
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Dashboard & Reporting
Assignment and Closing a Conversation
Interacting with Respond AI
Using AI Assist
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Setting: Respond AI
Workspace Settings: Growth Widgets
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
Installing respond.io Mobile App
Messaging From Your Mobile
Managing Notifications On Your Mobile
Configuring Mobile App Settings
Handling Inbound Conversations
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Make (formerly Integromat)
We love to hear from you!
Table of Contents
Updated by Susan Swier
Respond.io has extensive integrations with Dialogflow that cater to various use cases, including creating chatbots.
The following image shows an example of how Dialogflow can be used to automate specific responses.
How To Build a Chatbot with Dialogflow
How To Use respond.io As a Dialogflow CRM
Connecting to Dialogflow
Follow the guide below to connect to Dialogflow
Creating a Basic Intent
For this guide, we will create a basic intent that enables the chatbot to answer inquiries regarding operating hours.
Step 1: Create Intent
Navigate to the Dialogflow console and click Intents on the side navigation menu. Press the ➕
or CREATE INTENT from the top of the module.
Step 2: Name Your Intent
Enter a name for your intent. Your intent name should represent the end-user expressions it recognizes. For example,
Step 3: Include Training Phrases
Training phrases are the phrases that will trigger the specific intent and the expected behavior.
You can compile the most commonly asked questions in regards to operating hours and include the list as training phrases.
What are your operating hours?
What time do you close?
Are you open on Sundays?
Which day do you close?
Are you open on the weekends?
What time do you open?
What time do you close?
Step 4: Build Intent Response
Scroll down to the Responses section and add a Text Response.
You can send multiple responses.
You may add a few response variants and a response will be chosen by randomized selection for the Contact.
The response we will build for this intent is:
Our operating hours are Monday to Saturday, 10am to 10pm. We are closed on Sundays and Public Holidays. Let us know if you require further assistance.
Step 5: Test It Out
You can test it with the testing panel located at the right side of Dialogflow or test it with the connected Channels.
Now that you know how to create an intent, enhance it with more use cases specific to your company.
Feeling stuck? Do not fear.Need assistance? Contact us for support. Help is here!
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