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Broadcasts Use Cases
How to Send a Simple Broadcast
How to Start a Workflow Based on Broadcast Response
How to Import to Broadcast via WhatsApp
How to Troubleshoot a Failed Broadcast
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Table of Contents
- Home
- Broadcasts Use Cases
- How to Import to Broadcast via WhatsApp
How to Import to Broadcast via WhatsApp
Respond.io lets you import huge contact lists obtained from events, campaigns or other platforms and proactively initiate connections with them using broadcast messages. This eliminates the need to send individual messages to each Contact beforehand.
This article covers the sending of WhatsApp broadcast messages using the Broadcasts module on the respond.io platform.
Prerequisites
- To send broadcast or bulk messages via WhatsApp without restrictions, you will need the following:
- A WhatsApp API account that’s connected to respond.io.
- A WhatsApp Message Template approved by Meta.
- Sufficient balance in the WhatsApp Business Account.
- A phone number with the Connected status and a good quality rating.
- To access the Broadcasts Module on the respond.io platform. you must have the Owner or Manager access level.
Process Steps
Watch this video for a tutorial on how to reach a broad audience with promotional messages and notifications on WhatsApp.
Step 1: Import Contact List
To begin, have the Contacts' details saved in a CSV file for a streamlined import process, eliminating the need for manual data entry.
It is recommended to add a tag to the import. Tagging helps you identify the batch of Contacts that you have imported, for example leads collected from a product launch event.
Refer here for a step-by-step guide on how to import Contacts.
Step 2: Create and Send Broadcast Message
Once Contacts have been imported to the respond.io platform, create and send a broadcast message by following these steps:
- Go to the Broadcasts Module > Click + Add Broadcast.
- Name your broadcast > Add a label for reference > Click Create.
- Create a Segment to target a specific group of Contacts for the broadcast. Click the dropdown menu at Segment > Click + Add Segment > Name the segment > Click Save.
- To easily find the batch of Contacts that you have imported, ensure these are filled in:
- Category: Contact Tag
- Operator: has any of
- Select: Click the dropdown and select the tag that was used for the import process.
- In Channel Type, select Specific Channel.
- In Channel, select the connected WhatsApp API channel to send your broadcast.
- Turn the Send message only to contacts who have previously interacted with this channel toggle off. This ensures the broadcast message can be sent to Contacts with whom you have not interacted before.
- Under Message Content, select the relevant Message Template > Fill in the required details.
- Under Message Preview, see how your message will appear to your Contacts. You can click Test Broadcast to send a sample message to yourself before sending the actual broadcast message.
- Click Next > Click Send Broadcast to send the broadcast message immediately, or Schedule Broadcast to schedule it for a later date and time.
Examples of Use Cases
The following are some use cases for this feature:
Marketing
- Promoting seasonal sales, holiday discounts, or time-sensitive offers to a select group of customers.
- Sending invitations to webinars, workshops, product demos or other events to customers.
- Sharing significant company achievements, milestones, or news to keep the brand top-of-mind and foster a sense of community.
Sales
- Sharing limited-time offers or discounts that are exclusively available for a select group of customers.
- Announcing the launch of a new product or service to a select group of customers.
- Notifying customers when a previously out-of-stock item is back in inventory.
Support
- Informing customers of planned system maintenance or unexpected outages.
- Notifying customers of changes to the company’s terms of services or other important policies.
- Sharing tips and guides to help customers use the products and services more effectively.
Feeling stuck? Do not fear.
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How to Start a Workflow Based on Broadcast Response
How to Troubleshoot a Failed Broadcast
Related Articles
How to Troubleshoot a Failed Broadcast
Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.
How to Send a Simple Broadcast
Learn how to send a simple broadcast to a group of Contacts on supported Channels.
How to Start a Workflow Based on Broadcast Response
Send a broadcast with multiple choice questions and automatically handle Contacts’ responses.