Table of Contents
Reports: Messages
Updated
by Susan Swier
Tab Filters
In this tab, there are three types of filters for Users to apply based on their reporting needs.
Filters | Description |
Date | This date range picker will allow Users to select a range of dates to be applied to components in the Reports Module. |
Channels | This filter will allow Users to select one or multiple Channels to be applied to components in the Reports Module. |
Teams | This filter will allow Users to refine the results of components in the Reports Module by one or multiple selected Teams. |
Users | This filter will allow Users to refine the results of components in the Reports Module by one or multiple selected Users. |
Report Components
Incoming Messages
Metric #1: Incoming Messages
The number of messages received within the selected time range based on the time the message was received.
Chart: Incoming Messages by Channel
This stacked bar chart shows the number of messages received broken down by Channels within the selected time period based on the time the message was received.
Outgoing Messages
Metric #1: Outgoing Messages
The number of messages sent within the selected time range based on the time the message was sent.
Metric #2: Delivery Rate
The percentage of delivered messages divided by the number of messages sent within the selected time range.
Metric #3: Error Rate
The percentage of messages that failed to be delivered, calculated by dividing the number of failed messages by total messages sent within the selected time range.
Chart: Outgoing Messages by Channel
This stacked bar chart shows the number of messages sent broken down by Channel within the selected time period based on the time the message was sent.
Chart: Outgoing Messages by Source
This stacked bar chart shows the number of messages sent broken down by source within the selected time period based on the time the message was sent.
Source | Description |
User | The message was sent by a User from the Messages Module. |
Bot | The message was sent using DialogFlow integration. |
Broadcast | The message was sent using the Broadcast feature in the Workspace. |
Workflows | The message was sent from a Workflow. |
Chart: Outgoing Messages by Users
This stacked bar chart shows the number of messages sent broken down by Users within the selected time period based on the time the message was sent.
Chart: Outgoing Messages by Type
This stacked bar chart shows the number of messages sent broken down by type within the selected time period based on the time the message was sent.
Type | Description |
Session | The message sent was a regular message. |
Facebook Tagged Message | The message sent is tagged with Facebook Tags. |
WhatsApp Message Templates | The message sent is WhatsApp Message Template. |
Chart: Outgoing Messages by Sub Type
This stacked bar chart shows the number of messages sent broken down by sub-type within the selected time period based on the time the message was sent.
For Facebook Tagged Messages, the metric will be broken down by the Facebook Tags used while sending the message. For WhatsApp Message Template, the metric will be broken down by the template used while sending the message.
Incoming Message List
The table lists the messages received from Contacts.
Table Headers | Description |
Date Time | The date and time when the message was received |
Contact | The Contact from whom the message was received |
Channel | The Channel on which the message was received |
Content | The content of the message |
Outgoing Message List
The table lists the messages sent from the platform to the Contacts.
Table Headers | Description |
Date Time | The date and time of when the message was sent |
Sender | The User who sent the message |
Channel | The channel the message was sent on |
Type | The type of message sent |
Sub Type | The sub type of the message sent |
Content | The content of the message |
Failed Message Log
The table lists the messages that failed to be sent to the Contact.
Table Headers | Description |
Date Time | The date time of when the message was sent |
Sender | The User who sent the message |
Channel | The channel the message was sent on |
Type | The type of message sent |
Sub Type | The sub type of message sent |
Content | The content of the message |
Error | The error that caused the failure to send |
