Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
Telegram
Viber
LINE
Google Business Messages
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Users
Reports: Contacts
Reports: Messages
Reports: Logs
Messages
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Broadcasts Module
Workflows
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Managing Broadcasts
Start a Workflow Based on Broadcast Response
Dealing with Failed Broadcasts
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Zapier
Developer API
Webhooks
Partnership
Table of Contents
- Home
- Quick Start
- Setting Up an Account
Setting Up an Account
Updated
by Susan Swier
Register an account
Step 1: Navigate to the Sign Up page
Click here to be directed to the Sign Up page.

Step 2: Select a sign-up method
You can sign up using your Google account. Alternatively, you can choose to sign up using your work email and password.
Step 3: Fill in the required information
Provide your first name, last name and password. Note that your password must be at least 6 characters long.

Step 4: Submit
Once you have filled in the form, press the blue SIGN UP button to create your account. If there is no error, you should be prompted to check your email to activate your account.

Step 5: Verify your email address
You should receive an email from respond.io to complete the verification. Proceed to verify your email by clicking the VERIFY MY EMAIL button in the email.
Creating Your First Workspace
A Workspace is an independent sub-account within the Organization. It gives you access to essential platform modules such as a central dashboard, Contacts, Messages, Workflows, Reports and more.
A Workspace can have multiple Users, and a single User can be granted access to multiple Workspaces. Each Workspace operates autonomously so changes in one Workspace will not be reflected in other Workspaces within the same Organization.
Get started by creating a Workspace.
Step 1: Sign in to respond.io
Navigate to the respond.io platform and sign in with a user account.
Step 2: Fill in basic details
Upon the first sign-in, the platform will prompt the user to create an Organization.

Step 3: Submit the details
Once the details are submitted, a new Workspace is created successfully with a default name provided by the platform. The space can be navigated from the User Profile menu.

Step 4: Workspace created successfully
Now that the Workspace has been created, connect a Channel to start receiving and sending messages.
Log in on mobile app
This step is optional. However, we highly encourage you to use the mobile app so that you can work on the go.
Step 1: Download the mobile app
Go to your mobile application store and search for 'respond.io.'
Step 2: Log in with a user account
After you have downloaded the mobile app, log in to the mobile app with the user account you created.

What's next?
Now the space is created, start configuring the Workspace for the platform users. Here is what we suggest you do next: