Table of Contents
Vonage WhatsApp
In addition to providing SMS services, Vonage is also an API provider that works directly with WhatsApp as an official partner. Vonage also provides other services such as phone number purchases and WhatsApp Official API account management.
By integrating Vonage WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.
Connecting Vonage WhatsApp
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Add Channel
Press Add Channel and choose WhatsApp. Select Vonage on the second step.
Step 3: Sign in to Vonage
Sign in with your user credentials at Vonage.
Step 4: Locate the API Key & API Secret
Find the API Key and API Secret on the Dashboard and add them to the corresponding fields on the respond.io platform.
Step 5: Follow through the instructions
After you have filled in both values, follow through with the instructions by pressing NEXT.
Step 6: Create an Application
At Vonage, navigate to Your Applications and create an application. Give the application a suitable name.
Step 7: Enable Messages
Enable Messages by enabling the toggle and selecting version v1.0.
Step 8: Add the Generated URLs
Add the generated URLs from respond.io to the corresponding fields on Vonage platform.
Step 9: Generate New Application
Scroll down and press Generate New Application.
Step 10: Link a Vonage WhatsApp Number
Open the Linked External Accounts tab and press Link next to the Nexmo WhatsApp Number.
Step 11: Follow through the instructions
After you have done the above, follow through with the instructions by pressing NEXT.
Step 12: Select the Enabled WhatsApp Number
On the respond.io platform, select the enabled WhatsApp number from the dropdown.
Step 13: Connect the WhatsApp application to respond.io
On the Vonage platform, navigate to Applications and select the WhatsApp application to connect.
Step 14: Generate Public and Private Key
Press Edit and then press Generate Public and Private Key.
Step 15: Add the generated Private Key file
Add the Private Key field to the corresponding field on the respond.io platform.
Step 16: Save changes
On the Vonage platform, save changes to the dashboard.
Step 17: Complete the setup on respond.io
Press DONE to complete the setup.
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Vonage WhatsApp channel
Once you have located the Vonage WhatsApp channel, press Configure.
Step 3: Make the necessary configuration
You can configure the following:
- Channel name - Name used internally to identify the account.
- WhatsApp Business Account ID - This is required to sync and submit Message Templates. Contact your Vonage Customer Solution Architect to get this credential.
- User Access Token - This is required to sync and submit Message Templates. Contact your Vonage Customer Solution Architect to get this credential.
Step 4: Update the configuration
Press DONE to update the channel configuration.
Managing WhatsApp Message Templates
Before sending a Template Message to Contacts on the respond.io platform, please ensure you did the following:
- Submitted the message template for approval.
- Added the approved message template to Space.
Syncing Message Template
- Added WhatsApp Business Account ID and User Access Token in the channel configuration dialog.
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Vonage WhatsApp channel
Once you have located the Vonage WhatsApp channel, press Templates.
Step 3: Sync Templates
Press Sync Templates to begin the syncing process.
Step 4: Syncing Completed
When the synchronization has been completed, the message templates will be listed with their corresponding status and the last synced date time will be updated. The rejection reason will be displayed underneath the rejected message template.
Status | Description |
Submitted | The message template is submitted and pending approval. |
Approved | The message template is approved and can be sent to contacts. |
Rejected | The message template is rejected and cannot be used. |
Submitting Message Template
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Vonage WhatsApp channel
Once you have located the Vonage WhatsApp channel, press Templates.
Step 3: Submit Template
Press Submit Template to submit a Message Template for approval.
Step 4: Fill in the required information
Fill in the information needed to create a new template.
Field | Description |
Name | Name can only contain lowercase alphanumeric characters and underscores ( _ ) |
Category | The category to which the message template belongs to. |
Language | The language that the template is written in. |
Step 5: Start building the message
Build the message by filling in the necessary components, then review the message in the preview section.
Building Block | Description |
Header | The Header is optional and serves as the title or header of your template. It supports the following:
|
Body | The Body should contain the most important text of your template. Only text is supported. You may use markdown to format the content of this block. |
Footer | The Footer only supports text and can be used to provide less relevant information in your template message. |
Button | The button adds interactivity to your templates. There are two main types.
|
Step 6: Providing sample value
This is only applicable if you have included any parameters in your message template content.
Important Links
Troubleshooting
Inability to Send and Receive Messages
If you are encountering issues sending and receiving messages, we recommend you to check the application version of your Vonage application.
Step 1: Navigate to Vonage
Sign in with your user credentials in Vonage.
Step 2: Verify the Messages version
Navigate to your Application and click on edit. Verify if you have selected v1 and Inbound URL: https://app.respond.io/nexmo/whatsapp/webhook under the Messages section. If it's not, proceed to update it and save changes.
Message status is not updated
If you are encountering issues with message status is not updated, we recommend you to check the Status URL of your Vonage application.
Step 1: Navigate to Vonage
Sign in with your user credentials in Vonage.
Step 2: Verify the Status URL
Navigate to your Application and click on edit. Verify if your Status URL is https://app.respond.io/nexmo/whatsapp/webhook under the Messages section. If it's not, proceed to update it and save changes.
