Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Blue Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
WhatsApp Business Calling API
Meta Business Verification
WhatsApp Message Templates
WhatsApp Pricing
WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Meta Product Catalog
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
360dialog WhatsApp
Twilio WhatsApp
MessageBird WhatsApp
Vonage WhatsApp
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
LINE
Viber
Telegram
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
Reports: Assignments
Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Inbox
Inbox Overview
Assignment and Closing a Conversation
Custom Inboxes
Interacting with Respond AI Prompts
Using AI Assist
Contacts
Broadcasts Module
Workflows
Workflows Overview
Workflow Triggers
Workflow Steps Overview
Step: AI Agent
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Branch
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Date & Time
Step: Wait
Step: Trigger Another Workflow
Step: HTTP Request
Step: Add Google Sheets Row
Step: Send TikTok Lower Funnel Event
Step: Update Lifecycle
Step: Send Conversions API Event
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Growth Widgets
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Setting: Respond AI
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Tags
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Lifecycle
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
Organization Settings: Security
User Account
Mobile App
Installing respond.io Mobile App
Messaging From Your Mobile
Managing Notifications On Your Mobile
Configuring mobile app settings
Help Menu
Conversation Led Growth
Capture Leads
How to Collect Contacts’ Emails and Phone Numbers
How to Route Contacts from CTC Ads to Agents
How to Send Outbound Sales Messages
How to Track Conversation Source from Multiple Websites
How to Enrich Customer Data from a CRM or other Business Software
Convert Leads
How to Automate Product Info Sharing in Conversations Initiated via CTC Ads
How to Automatically Qualify Contacts Based on Budget Using AI Agent
Assignment Strategy: How to Automate Contact Distribution & Load Balancing
How to Maximize Customer Service Potential with AI Agent
How to Automate Contact Information Collection with AI
How to Block Contacts and Manage Spam
How to Create Automated Welcome and Away Messages
How to Create Automated Chat Menus
How to Route Contacts to Preferred AI Agent
How to Route Contacts by their Preferred Language
How to Route Contacts by Team Functions
How to Route Contacts by Shifts
Assignment Strategy: How to Unassign Agents after Conversations Closed
How to Get Contacts’ Consent for Personal Data Collection
How to Promptly Transfer Conversation Between Agents
How to Guide Customers from Exploration to Purchase with Engaging Menus
How to Optimize Customer Onboarding with Automated & Customized Welcome Messages
How to Streamline Meeting Scheduling via CTC Ads
How to Get a Complete View of the Customers
How to Simplify Customer Escalation with Automation
How to Transfer Contacts to the Next Shift Automatically
How to Optimize Agents’ Productivity in the Inbox Module
How to Write an Optimal AI Persona (Best Practices)
How to Write the Best Knowledge Sources for AI Agents
How to Align AI Conversations with Your Brand Voice
How to Draft Customer Replies with AI
How to Convert Image to Text Using AI
How to Automate Calculations Using AI
How to Automate Lifecycle Tracking in Google Sheets
Retain Customers
How to Route New and Returning Contacts
How to Route VIP Contacts
How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
How to Send Outbound Support Messages
Reporting and Analytics
Broadcasts Use Cases
How to Send a Simple Broadcast
How to Start a Workflow Based on Broadcast Response
How to Import to Broadcast via WhatsApp
How to Troubleshoot a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make
Meta Business Accounts
TikTok Messaging Ads Integration
Developer API
Webhooks
Table of Contents
- Pricing
- Capturing Conversation
- Channel Capabilities
- FAQ and Troubleshooting
- Can I connect to a personal WeChat account?
- How much does a WeChat Official account cost?
- Can I start a conversation with a WeChat Contact?
- Can I send images to my Contacts through the WeChat channel?
- Why don't I see the Contact's name when receiving messages on the WeChat channel?
- How can I create a QR Code for my WeChat account?
- Can I send a Broadcast through WeChat using respond.io?
- Why do I get the “out of response count limit rid” error?
WeChat Overview
- Pricing
- Capturing Conversation
- Channel Capabilities
- FAQ and Troubleshooting
- Can I connect to a personal WeChat account?
- How much does a WeChat Official account cost?
- Can I start a conversation with a WeChat Contact?
- Can I send images to my Contacts through the WeChat channel?
- Why don't I see the Contact's name when receiving messages on the WeChat channel?
- How can I create a QR Code for my WeChat account?
- Can I send a Broadcast through WeChat using respond.io?
- Why do I get the “out of response count limit rid” error?
WeChat (微信 or Weixin) is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent, a Chinese technology company. WeChat provides features like text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, mobile payment, sharing of photographs and videos and location sharing.
As of the end of March 2023, WeChat had over 1.3 billion monthly active users.
If you have a WeChat Official Account, proceed with connecting your WeChat Official Account to respond.io.
Pricing
WeChat Official Accounts are free to create. However, an annual fee needs to be paid to verify the account. Learn more about the verification process here.
Capturing Conversation
WeChat requires users to follow your account and message you first to start a conversation to prevent brands from spamming users.
WeChat has two features to get your customers to follow your account and start a conversation:
QR Codes
QR codes can be displayed in physical stores and websites or used in emails you send customers to encourage them to scan it on their WeChat mobile application to follow you and initiate a conversation. Learn how to generate a QR Code here.
In-app Searches
WeChat has a powerful search engine that allows users to search your official account in-app by the display name and keywords in your description. Users can easily follow you and start a conversation. Learn more about WeChat In-app search here.
Channel Capabilities
The capabilities of WeChat are listed below:
Supported File Types
The file types supported by WeChat and the maximum file size for each file type are as follows:
- Image (10 MB)
- Audio (2 MB)
- Video (10 MB)
Message Status Availability
For WeChat, the message status availability is shown in the table below:
Message Status | Availability |
Sent | ✅ |
Delivered | ❌ |
Read | ❌ |
Failed | ❌ |
Messaging Limits
WeChat has limited the amount of time businesses can chat with Contacts to prevent spamming. WeChat Official Accounts have a messaging window of 48 hours to reply to a Contact. Due to the channel’s limitation, businesses can only send up to 5 messages within this 48 hours session.
The messaging window will close if 48 hours have passed or the business has reached the 5 messages limit since the last incoming message from Contact.
If the Contact responds to your message, both the messaging window and message limit will be reset.
You won’t be able to send messages after the session expires unless the Contact reopens the messaging window with a new message.
FAQ and Troubleshooting
Can I connect to a personal WeChat account?
To connect to a WeChat channel, a WeChat Official Account is required. You can create a WeChat Official Account here.
How much does a WeChat Official account cost?
WeChat Official Accounts are free to create. However, an annual fee needs to be paid to verify the account; please check the Verification process here.
Can I start a conversation with a WeChat Contact?
WeChat rules say Contacts must follow your account and message you first before you can message them back. Learn how to encourage users to start a chat here.
Can I send images to my Contacts through the WeChat channel?
Yes, but there are some restrictions for non-China WeChat Official accounts to send files over API.
Why don't I see the Contact's name when receiving messages on the WeChat channel?
This is because WeChat does not provide the contact's profile name as part of the metadata. Metadata refers to data that provides information about other data. In this case, WeChat’s metadata provides information such as the date and time of the messages, sender’s ID, etc. Learn more about WeChat’s API and metadata here.
How can I create a QR Code for my WeChat account?
- Go to your WeChat Official Account Manager > Account Details
- Click Download QR Code
Can I send a Broadcast through WeChat using respond.io?
No, you cannot send a broadcast due to the channel’s limitation. Upvote the feature request if you’ll like to see this feature on our platform.
Why do I get the “out of response count limit rid” error?
This error code means you’ve exceeded WeChat’s 5 messages limit within the 48-hour session. Learn more about WeChat messaging limits here.
Feeling stuck? Do not fear.
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