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Getting Contacts to Message You

Susan Swier Updated by Susan Swier

Business Goal: Get new Contacts into respond.io by encouraging them to message your business via QR codes and chat links.

Most messaging apps require Contacts to send you the first message before you can chat with them. QR codes and chat links help encourage new Contacts to message you. QR codes are best used on posters, fliers, receipts, packaging and business cards. Chat links make it easy for people to message you from social media posts, emails and websites.

Benefits of Getting Contacts to Message You

Getting Contacts to message you helps:

  • Get new Contacts who want to hear from your business
  • Ensure Contacts have opted-in to receive messages

Method for Getting Contacts to Message You

  • Generate a scannable QR code or shareable chat link.

Method Objective

  • Generate a scannable QR code or shareable chat link from the respond.io Channels settings.

How-to

Tip: The options for QR codes and links vary slightly depending on Channels. Learn more about generating a scannable QR code here.

Here’s how to generate QR codes and chat links on the respond.io platform. We’ll use Facebook Messenger as an example.

screenshot of how to create a scannable code in the respond.io platform

Go to Settings > Channels > select the Channel you want to add a QR code for > choose Scan Code.

Download a QR Code
Fill in the information like phone number or reference > click Download > select QR Code size.
The optional "reference" to add is for tracking purposes to show that the Contact came in from this link. Not all channels have this option. See the options for all Channels here.
Get a shareable link
Most channels will automatically give you a link when you select Scan Code. Simply copy this link and use it wherever you like. The optional "reference" in this example is for tracking purposes to show that the Contact came in from this link. Not all Channels have this option. See the options for all Channels here.

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