Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
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WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
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Contacts Overview
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Step: Send a Message
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Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
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Sending a Simple Broadcast
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Dialogflow Overview
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Table of Contents
- Home
- Quick Start
- Getting Contacts to Message You
Getting Contacts to Message You
Updated
by Susan Swier
Most messaging apps require Contacts to send you the first message before you can chat with them. QR codes and chat links help encourage new Contacts to message you. QR codes are best used on posters, fliers, receipts, packaging and business cards. Chat links make it easy for people to message you from social media posts, emails and websites.
Benefits of Getting Contacts to Message You
Getting Contacts to message you helps:
- Get new Contacts who want to hear from your business
- Ensure Contacts have opted-in to receive messages
Method for Getting Contacts to Message You
- Generate a scannable QR code or shareable chat link.
Generate a scannable QR code or shareable chat link
Method Objective
- Generate a scannable QR code or shareable chat link from the respond.io Growth Widgets settings.
How-to
Here’s how to generate QR codes and chat links on the respond.io platform.
Go to Settings > Growth Widgets > Explore Widgets > select QR Code.
Choose your preferred messaging Channel from the dropdown. We’re using Facebook Messenger as an example.
Download a QR Code
The optional "reference" to add is for tracking purposes to show that the Contact came in from this link. Note that not all channels have this option.
Get a shareable link
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Inviting Your Teammates
Automated Welcome and Away Messages
Related Articles
Responding to Messages
Here are some quick tips on how to respond to Contacts in a more efficient and productive manner.
Facebook Message Tag
Send a tagged message to contacts after the 24-hour messaging window.
WhatsApp Message Templates
Use WhatsApp Message Templates to engage with Contacts at any time.
