Table of Contents

Getting Contacts to Message You

Susan Swier Updated by Susan Swier

Business Goal: Get new Contacts into respond.io by encouraging them to message your business via QR codes and chat links.

Most messaging apps require Contacts to send you the first message before you can chat with them. QR codes and chat links help encourage new Contacts to message you. QR codes are best used on posters, fliers, receipts, packaging and business cards. Chat links make it easy for people to message you from social media posts, emails and websites.

Benefits of Getting Contacts to Message You

Getting Contacts to message you helps:

  • Get new Contacts who want to hear from your business
  • Ensure Contacts have opted-in to receive messages

Method for Getting Contacts to Message You

  • Generate a scannable QR code or shareable chat link.

Method Objective

How-to

Here’s how to generate QR codes and chat links on the respond.io platform.

Go to Settings > Growth Widgets > Explore Widgets > select QR Code.

Choose your preferred messaging Channel from the dropdown. We’re using Facebook Messenger as an example.

Download a QR Code
Fill in the information like phone number or reference > click Download > select QR Code size.
The optional "reference" to add is for tracking purposes to show that the Contact came in from this link. Note that not all channels have this option.
Get a shareable link
Most channels will automatically give you a link when create a QR code. Simply copy this link and use it wherever you like. The optional "reference" in this example is for tracking purposes to show that the Contact came in from this link. Note that not all Channels have this option.

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