Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
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Glossary of Terms
Channels
WhatsApp Business API Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
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Facebook Messenger Overview
Facebook Messenger Quick Start
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LINE
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Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
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SMS
Custom Channel
Channels Overview
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Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
Reports: Assignments
Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Messages
Messages Overview
Assignment and Closing a Conversation
Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Workflows Overview
Workflow Triggers
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Branch
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Wait
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
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Workspace Settings: General
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Workspace Settings: Data Import
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Organization Overview
Organization Settings: General
Organization Settings: Users
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User Account
Mobile App
Installing respond.io Mobile App
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Help Menu
Handling Inbound Conversations
Managing Spam
Create Automated Welcome and Away Messages
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Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
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Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make (formerly Integromat)
Developer API
Webhooks
Partnership
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Table of Contents
- Benefits of Starting a Workflow Based on Broadcast Response
- Methods for Starting a Workflow Based on Broadcast Response
- Method 1: Send a broadcast message to make an announcement
- Method 2: Send a broadcast message with a multiple-choice question in the broadcast
- Setting up Workflow for automatic responses
- Home
- Broadcasts Use Cases
- Start a Workflow Based on Broadcast Response
Start a Workflow Based on Broadcast Response
Updated
by Sana
- Benefits of Starting a Workflow Based on Broadcast Response
- Methods for Starting a Workflow Based on Broadcast Response
- Method 1: Send a broadcast message to make an announcement
- Method 2: Send a broadcast message with a multiple-choice question in the broadcast
- Setting up Workflow for automatic responses
When you send out bulk messages, you may receive a massive influx of messages in response to an offer or survey. Workflows allow you to quickly respond to and segment these messages.
Benefits of Starting a Workflow Based on Broadcast Response
- Separate broadcast responses from other messages
- Segment Contacts according to their responses
- Easily handle a large response to broadcasts
Methods for Starting a Workflow Based on Broadcast Response
- Method 1: Send a broadcast message to make an announcement and set up an automatic response.
- Method 2: Send a broadcast message with a multiple-choice question and set up an automatic response based on replies.
Method 1: Send a broadcast message to make an announcement
Method Objectives
- Set up an announcement as a broadcast to the Contacts.
- Automatically check if the message received is a response to a broadcast.
Set up an announcement as a broadcast to the Contacts
Step 1: Go to the Broadcast module and set up a broadcast. For message content, select Add Content > Text Message and provide an announcement that will be sent as a broadcast.
Step 2: Set up the Workflow with a Trigger condition and a Branch condition to filter responses.
Setting Workflow Trigger for when a conversation is opened by Contact
- Select Source from the Trigger Conditions dropdown to start the Workflow with the Conversation Opened Trigger.
- Select is equal to from the Category dropdown list.
- Select Contact from the Operator dropdown list.

Setting Branch options to check the message source and content
- Add a Branch to the workflow and select Last Outgoing Message Source from the Category dropdown list.
- Select is equal to from the Operator dropdown list.
- Select Broadcast from the Select dropdown list.
- Click Add Condition to add another condition.
- Click the And operator.
- Select Last Outgoing Message from the Category dropdown list.
- Select contains from the Operator dropdown list.
- Enter the message sent in the broadcast on the Select field to signify which broadcast message this response is for.

Automatically check if the message received is a response to a broadcast you sent
When a message is received from a Contact, this Workflow checks if the message is the response to a broadcast message sent by you; if yes, it checks what the broadcast message was. If the text of the broadcast message is the one you have set the response for, the Workflow will proceed, else it will end.
Method 2: Send a broadcast message with a multiple-choice question in the broadcast
Method Objectives
- Send a multiple-choice question or question with limited responses as a broadcast to the Contacts.
- Automatically check if the message received is the response to your broadcast.
Send a multiple-choice question or question with limited responses as a broadcast to the Contacts
Step 1: Go to the Broadcast module and set up a broadcast. Under Content, select Multiple Choice to ask a Multiple Choice question. You can also use Text Message to ask a simple yes or no question.
Step 2: Set up the Workflow with a Trigger condition and a Branch condition to check if the last sent message was a Broadcast.
Setting Workflow Trigger for when a conversation is opened by contact
- To start the workflow with the Conversation Opened Trigger, ensure that the Conversation Opened trigger is selected.
- Expand the Trigger Conditions menu and select Source from the Trigger Conditions dropdown.
- Select is equal to from the Category dropdown list.
- Select Contact from the Operator dropdown list.

Setting Branch options to check the message content
- Add a Branch to the workflow (for each choice) and select Last Outgoing Message Source from the Category dropdown list.
- Select is equal to from the Operator dropdown list.
- Select Broadcast from the Select dropdown list.
- Click Add Condition to add another condition.
- Click the And operator.
- Select Variable from the Category dropdown list.
- Select conversation.first_incoming_message from the Field dropdown list.
- Select is equal to from the Operator dropdown list.
- Enter the text of the first choice (of the multiple-choice question) in the Select field.
Once done, create a new branch for the next option until all choices have been handled.

Automatically check if the message received is the response to your broadcast
When a message is received from a Contact, this workflow checks if the message contains one of the options from the multiple-choice questions sent via broadcast message. If yes, then the workflow will proceed, else it will end.
Setting up Workflow for automatic responses
For this example, we will send a new product brochure to the Contact interested in our new product brochure.
- Add the Send a Message step to the relevant branch.
- Select File or Image from the Message Type dropdown list.
- Select a file or image.

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Sending a Simple Broadcast
Troubleshooting a Failed Broadcast
Related Articles
Troubleshooting a Failed Broadcast
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Get Contacts’ Consent for Personal Data Collection
Learn how to automatically ask for customers’ consent to the privacy policy for personal data collection purpose.