Table of Contents

Sending a Simple Broadcast

Susan Swier Updated by Susan Swier

Creating a New Broadcast

Step 1: Navigate to the Broadcast Module

From the side navigation menu, select Broadcast from the menu.


At the top bar, press the blue ADD BROADCAST button and the New Broadcast dialog should open up.

Learn more about the Broadcast Fields here.
Creating a New Broadcast

Step 3: Select the messaging channel

Pick the Channel you wish to send the broadcast to. Only Contacts of the selected Channel will receive the message.

Refer here for the list of Channels that support broadcasts.
Important: Depending on your plan, your monthly number of broadcasts may be limited.

Step 4: Name the broadcast

Enter a name for your broadcast under the Broadcast Name field.

Step 5: Specify the target audience

Next, you can choose to select your audience to broadcast to. This can be done by narrowing down your Contact List by using Tags or segments. You can use Tags to filter out the Contacts or simply send the broadcast to all Contacts under this Channel.

Creating a New Broadcast
Tip: Below the field, you can find the estimated number of Contacts that will be targeted under your current settings.

Step 5b: Specify audience preference

This option only exists if you select Channels that can be enabled by phone numbers.

By default, the targeted audience includes eligible Contacts who are not yet connected to the Channel. Eligible Contacts are Contacts who have a phone number that can be connected to the selected Channel.

If you wish to broadcast to Contacts who have interacted with the Channel previously, you may check the box Only send to Contacts who interacted with this Channel before. Checking this box will only target Contacts who have interacted with the Channel before.

However, in cases where multiple Contacts share the same phone number, only one Contact will be taken into account and precedence will be given to the Contact who has connected to the Channel previously.

Step 6: Compose the message

Broadcasts via Facebook Messenger and WhatsApp do not share the same content builder as other Channels. Please refer to the following for more information.

Facebook Tagged Messages as Broadcast Channel

If you have selected Facebook Messenger as the broadcast Channel, you will be prompted to specify the broadcast content using Facebook Tagged Messages.

Creating a New Broadcast with Facebook Tagged Message

Refer to this page for more information on Facebook Tagged Messages:

WhatsApp Message Templates as Broadcast Channel

If you have selected WhatsApp as the broadcast Channel, you will be prompted to specify broadcast content using WhatsApp Message Templates and you are able to check out the message in the preview section.

Creating a New Broadcast with WhatsApp Message Templates

Dynamic variables can be used when sending WhatsApp Message Templates.

Refer to this page for more information on WhatsApp Message Templates:

Other Broadcast Channels

Begin composing the message of your broadcast by pressing the blue Add Content. You can choose from the following content:

Content Types


Text Message

Sends text as its own message.

Multiple Choice

Sends out a prompt and lists several options for the Contact to pick from.

File or Image

Sends out a file or image from the platform. You can upload files to the platform in the Files Module.

Each broadcast can only hold up to a maximum of 5 different content.

Tip: Include dynamic variables in your broadcast content to personalize the content. This is available for all Channels except LINE, Viber and SMS (MessageBird).

You can reorder the existing content by dragging the reorder button on the left of each content.

Broadcasts Reorder Content

You can also remove the content by pressing the delete button on the right of the respective content.

Broadcast Delete Content

Step 7: Schedule your broadcast

If you do not wish to send the broadcast immediately, you have the option of scheduling your message to be broadcasted at a specific time. This is done by selecting Send Later in the Schedule Broadcast section.

Schedule your broadcast

Fill in the date and time that you want the broadcast to be sent out and specify the specific time zone to be used. If you do not schedule the broadcast, it will be sent out immediately instead.

Important: Note that broadcasts cannot be edited once they have been scheduled.

Step 8: Sending a Test Broadcast

Before sending the broadcast to mass recipients, you can send a test broadcast to yourself or a test recipient to verify the look and feel of the content.

Send a test broadcast
Tip: Do check and verify new content before sending it as a broadcast.

Step 9: Confirm and Send Broadcast

Once you have verified the recipients and broadcast content, press SEND BROADCAST or SCHEDULE BROADCAST to submit the broadcast.

There are monthly limits to the number of broadcasts businesses can send. Learn more about Broadcast Message Limits here.

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