Table of Contents

Dialogflow Overview

Susan Swier Updated by Susan Swier

dialogflow logo

Dialogflow, formerly known as, is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product.

diagram showing how messages go from a user to the respond platform to dialogflow

With Dialogflow integrated with the platform, you can:

  • Develop powerful conversational functionalities
  • Deliver messages on the requests of users
  • Store profile-specific information
  • Retain contextual awareness

Connecting to Dialogflow

To set up the Dialogflow API Integration with, you can take a look at the following article:

Dialogflow +

The following table summarizes what you can achieve with the Dialogflow + integration:


Dialogflow Only

Dialogflow +

Natural Language Processing

Intent Manager

Entity Management

Multi-channel Integration


One-Click Deployment


Contact Manager (CRM)






Automatic Tagging


AI-Human Hybrid/Handoff


Variable Values


File Storage and Delivery


Parametric Code Generator


Store and Manage Responses


The platform utilizes Dialogflow's parameters and events to achieve the functionalities in the table above. To learn more on how to make the most out of this integration, take a look at the pages below:


We'd love to hear from you!

Dialogflow: Connecting to Dialogflow

Can't find what you're looking for?

Talk to an expert here!

Contact Us
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)