Table of Contents

Dialogflow Overview

Susan Swier Updated by Susan Swier

dialogflow logo

Dialogflow, formerly known as Api.ai, is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product.

diagram showing how messages go from a user to the respond platform to dialogflow

With Dialogflow integrated with the respond.io platform, you can:

  • Develop powerful conversational functionalities
  • Deliver messages on the requests of users
  • Store profile-specific information
  • Retain contextual awareness

Dialogflow Editions

Dialogflow offers two main types of agents: Dialogflow CX and Dialogflow ES.

  • Dialogflow CX is designed specifically for large-scale and complex conversational systems suitable for enterprises.
  • Dialogflow ES is a simpler edition that is well-suited for small to medium-sized businesses and organizations that are just starting out with chatbots and conversational systems.
Learn more about Dialogflow editions here.

Connecting to Dialogflow

To set up the Dialogflow API Integration with respond.io, you can take a look at the following article:

Dialogflow + respond.io

The following table summarizes what you can achieve with the Dialogflow + respond.io integration:

Feature

Dialogflow Only

Dialogflow + respond.io

Natural Language Processing

✅

✅

Intent Manager

✅

✅

Entity Management

✅

✅

Multi-channel Integration

-

✅

One-Click Deployment

-

✅

Contact Manager (CRM)

-

✅

Broadcasting

-

✅

Surveys

-

✅

Automatic Tagging

-

✅

AI-Human Hybrid/Handoff

-

✅

Variable Values

-

✅

File Storage and Delivery

-

✅

Parametric Code Generator

-

✅

Store and Manage Responses

-

✅

The respond.io platform utilizes Dialogflow's parameters and events to achieve the functionalities in the table above. To learn more on how to make the most out of this integration, take a look at the pages below:

Limitations

When a Contact starts a chat via Dialogflow for the first time, the Dialogflow bot can only process and respond to text messages and keywords on the respond.io platform. Files, images or videos will be ignored. Instead, it will reply with the default message for that conversation.

FAQ and Troubleshooting

Why am I getting "The key could not be validated. Invalid key provided" error?

This error occurs because the API key generated from a non-global server is not supported by respond.io. Currently, respond.io only supports global Dialogflow agents. You may upvote the feature request to include non-global/regional agents here.

Can I send WhatsApp Interactive Message Templates with buttons using Dialogflow?

No, Dialogflow doesn't currently support sending WhatsApp Interactive Message Templates with buttons.

Does respond.io support Dialogflow ES and Dialogflow CX?

Yes, respond.io supports Dialogflow ES. However, we do not currently support Dialogflow CX. If you are interested, you can upvote the feature request here.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

Dialogflow: Connecting to Dialogflow

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