Table of Contents

Dialogflow Overview

Susan Swier Updated by Susan Swier

dialogflow logo

Dialogflow, formerly known as Api.ai, is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product.

diagram showing how messages go from a user to the respond platform to dialogflow

With Dialogflow integrated with the respond.io platform, you can:

  • Develop powerful conversational functionalities
  • Deliver messages on the requests of users
  • Store profile-specific information
  • Retain contextual awareness

Connecting to Dialogflow

To set up the Dialogflow API Integration with respond.io, you can take a look at the following article:

Dialogflow + respond.io

The following table summarizes what you can achieve with the Dialogflow + respond.io integration:

Feature

Dialogflow Only

Dialogflow + respond.io

Natural Language Processing

Intent Manager

Entity Management

Multi-channel Integration

-

One-Click Deployment

-

Contact Manager (CRM)

-

Broadcasting

-

Surveys

-

Automatic Tagging

-

AI-Human Hybrid/Handoff

-

Variable Values

-

File Storage and Delivery

-

Parametric Code Generator

-

Store and Manage Responses

-

The respond.io platform utilizes Dialogflow's parameters and events to achieve the functionalities in the table above. To learn more on how to make the most out of this integration, take a look at the pages below:

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Dialogflow: Connecting to Dialogflow

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