What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
Google Business Messages
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Dashboard & Reporting
Assignment and Closing a Conversation
Interacting with Respond AI
Using AI Assist
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Trigger Another Workflow
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
Step: AI Agent
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Growth Widgets
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Setting: Respond AI
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
Organization Settings: Security
Installing respond.io Mobile App
Messaging From Your Mobile
Managing Notifications On Your Mobile
Configuring Mobile App Settings
Automated Product Info Sharing in Conversations Initiated via CTC Ads
Streamline Meeting Scheduling via CTC Ads
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Automate Calculations Using AI
Handling Inbound Conversations
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Make (formerly Integromat)
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Table of Contents
Updated by xander
How to Build a Chatbot with Dialogflow
How to Use respond.io as a Dialogflow CRM
Connecting Dialogflow to respond.io is simple as you will only need to retrieve a JSON file from Dialogflow and upload it to respond.io platform.
This video guide will take you through generating and retrieving the Google Service Account Key (a JSON file) from your Dialogflow Agent and uploading it respond.io platform.
Setting Up Dialogflow
In order to set up Dialogflow, we will need to do the following:
Getting a Dialogflow Account
Step 1: Navigate to this page and proceed to login with your Google account.
Step 2: Review the terms and check the box. Click Accept to proceed.
Creating a Dialogflow Agent
In Dialogflow, there is a module named Agent that acts as the brain of your bot. This component will help your bot understand and classify human languages.
Step 1: Once you have logged in, click the dropdown arrow and click Create new agent at the side navigation menu.
Step 2: Give the agent a name for internal reference. Make any necessary changes to the default settings.
For identification purposes. This name will be used for internal reference only.
The language to be used for Dialogflow's natural language processes. Choose the language of your target audience.
The timezone to be adopted for analytics purposes on Dialogflow.
Step 3: When you are ready, click CREATE to create the agent.
Connecting to Dialogflow
Connecting Dialogflow to the respond.io platform is simple as you will only need to retrieve a JSON file from Dialogflow and upload it to the respond.io platform.
Step 1: Login using your Google account that is associated with Dialogflow.
Step 2: Navigate to the Settings module by clicking the ⚙ icon beside the Agents dropdown menu.
Step 3: In the General tab, click the link in the Service Account to view the associated Google Project.
Step 4: With the Google Project open, click Go to project setting.
Step 5: In the IAM & Admin menu > Select Service Accounts
Step 6: In the Service Account Details screen, name the Service Account and click CREATE AND CONTINUE
Step 7: Assign the Dialogflow API Client role to the service account > click CONTINUE
Step 8: The Grant users access to this service account step is optional.
Step 9: Click DONE
Step 10: Locate the previously created Service Account and select Manage Key from the actions menu.
Step 11: In the Keys screen, click ADD KEY > Create new key and select JSON when prompted which format of key is preferred > click CREATE
Step 12: Log in to respond.io with your user account and navigate to Settings > Integrations
Step 13: From the list, search for Dialogflow and click Connect.
Step 14: Select the language of your target audience and upload the JSON file downloaded from Step 11.
Step 15: Click Connect to connect the Dialogflow Agent to the platform.
Dialogflow Multilingual Agent
When creating an agent in Dialogflow, the language you choose is set as the default language. With the Multilingual Agent feature your agent can now support additional languages.
How Dialogflow Multilingual Agent works in respond.io
The Language Field in the contact’s details on the respond.io platform is used in the request sent to Dialogflow. When a request is sent to Dialogflow, the contact's language will be included and Dialogflow will resolve and respond according to the language value.
Example: If the Contact's Language Field is English, the platform will request an en response and if the Language Field is Spanish the platform will request the es response.
How to Create a Multilingual Agent
To create a Multilingual Agent, follow the steps below.
Step 1: In the left sidebar menu, click the + button to add another language.
Step 2: In the Languages tab click Select Additional Language and select an additional language from the dropdown menu.
Step 3: To add language localization for a specific region, hover over the language and click + Add locale.
Step 4: Click SAVE
The interaction between Dialogflow Agent and Contact is managed by intents. In summary, intents are used to describe the expected behavior for one conversation turn based on the prescribed incoming behavior.
Read more on how to manage intents:
Feeling stuck? Do not fear.Need assistance? Contact us for support. Help is here!
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