Table of Contents

Configuring Mobile App Settings

Getting Here

On the mobile app, navigate to the Settings tab via the gear icon at the bottom screen.

Settings tab

Overview

The Settings tab provides quick access to configure the settings for your mobile app. You can perform various actions, such as:

Changing Your Profile Details and Picture

Your full name, email address and profile photo picture are displayed on this screen.

To edit your first name and/or last name or upload a new profile picture, tap the User Profile section > Make changes > Tap Change.

Changing Profile Details

Updating Your Language Preferences

You can switch to your preferred language by tapping on the Language dropdown in the User Profile settings.

All languages except English are in beta.

The available languages are:

  • English 🇬🇧
  • Spanish (Español) 🇪🇸
  • Portuguese (Português) 🇵🇹
  • Arabic (عربي) 🇸🇦
  • Burmese (မြန်မာဘာသာ) 🇲🇲
  • Thai (ภาษาไทย) 🇹🇭
  • Traditional Chinese (繁體中文) 🇹🇼
  • Simplified Chinese (简体中文) 🇨🇳
  • Italian (Italiano) 🇮🇹
  • German (Deutsch) 🇩🇪
  • Russian (Русский) 🇷🇺
  • French (Français) 🇫🇷
  • Japanese (日本語) 🇯🇵
  • Indonesian (Bahasa Indonesia) 🇮🇩
  • Turkish (Türkçe) 🇹🇷
  • Korean (한국어) 🇰🇷
  • Vietnamese (Tiếng Việt) 🇻🇳
  • Hebrew (עברית) 🇮🇱

Setting Your Activity Status

When you’re logged in to the mobile app, your status will be defaulted to Active:

  • Set yourself as busy - Tap this option to indicate that you’re not available on mobile app. A yellow indicator will be displayed on your profile picture.
  • Set yourself as active - Tap this option to indicate that you’re available on mobile app. A green indicator will be displayed on your profile picture.
Your activity status may automatically change to Offline in certain circumstances. Read more about the Offline status here.

Changing Workspace

If you have multiple workspaces, you can switch between workspaces. To do this, tap Change Workspace > tap the preferred Workspace > tap Change.

Changing Workspace

Updating Notifications

You can set up the sound and mobile push notifications. To do this, tap Update notifications > switch the toggle on > tap the preferred option > tap Change.

Updating notifications
Sound Notifications

When this toggle is on, a sound will be played when you receive an incoming message:

  • For contacts assigned to me or unassigned contacts - A sound is played whenever someone assigns a Contact to or unassigns a Contact from you.
  • For contacts assigned to me only - A sound is played whenever someone assigns a Contact to you.
Mobile Push Notifications

When this toggle is on, a push notification is sent to your mobile device depending on the option selected:

  • For all contacts and mentions - A push notification is sent to you when a Contact is assign to or unassign from you, as well as when someone mentions you in a Comment.
  • For the contacts assigned to me and mentions - A push notification is sent to you when a Contact is assign to you and when someone mentions you in a Comment.
  • For mentions only - A push notification is sent to you only when someone mentions you in a Comment.
Only send mobile notifications when I am Offline

Tick the check box to receive mobile notifications only when you’re offline.

Changing Password

To change password, tap Change password > Enter existing and new passwords > tap Change.

Change Appearance

You can customize your app appearance with this setting.

  • Use System Setting (default): Automatically sync the app's appearance with your device's mode (light or dark).
  • Light: Sets the app's appearance to light mode.
  • Dark: Sets the app's appearance to dark mode.
Click on “Change” to save and update your app’s appearance settings.

Reporting Issue

You can reach out to us if you face any issue while using the mobile app. Just tap Report Issue or shake your phone > tap Report a bug, Suggest an improvement or Ask a question.

Logging Out

Tap Log out to log out from your account.

You will be automatically logged out of the mobile app after 30 days.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

Managing Notifications On Your Mobile

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