Table of Contents

Dialogflow: Custom Payloads

Susan Swier Updated by Susan Swier

Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by the respond.io platform. Use the table below as a reference for which template to use.

Channel Type

Supported by respond.io

Template Docs

Facebook Messenger

​Link

Skype

​Link​

LINE

​Link​

Telegram

Link

Viber

​Link​

Twitter

-

-

WeChat

✅*

-

WhatsApp (Cloud API)

✅*

-

WhatsApp (360 Dialog)

-

-

WhatsApp (Messagebird)

-

-

WhatsApp (Vonage)

-

-

WhatsApp (Twilio)

-

-

SMS (Twilio)

-

-

Web Chat

-

-

*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

Troubleshooting

Payload is not supported

Any unsupported payloads, e.g., Google Assistant cards, will not appear on the platform and will be ignored by respond.io.

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