Table of Contents

Dialogflow: Custom Payloads

Susan Swier Updated by Susan Swier

Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by the respond.io platform. Use the table below as a reference for the templates to be used.

Channel Type

Supported by respond.io

Template Docs

Facebook Messenger

​Link

LINE

​Link​

Telegram

Link

Viber

​Link​

Twitter

-

-

Website Chat

-

-

WeChat

✅*

-

WhatsApp Business API (respond.io WhatsApp BSP)

-

-

WhatsApp Cloud API

✅*

-

WhatsApp 360dialog

-

-

WhatsApp MessageBird

-

-

WhatsApp Twilio

-

-

WhatsApp Vonage

-

-

SMS Twilio

-

-

*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

FAQ and Troubleshooting

Payloads are not supported

Payloads such as Google Assistant cards, and Instagram carousel and live messages are not supported on the respond.io platform, thus will be displayed as "Unsupported Message".

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Need assistance? Contact us for support. Help is here!

Dialogflow: Response Templates

Dialogflow: Fulfillment Webhook Request

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