Quick Start
What is respond.io?
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Getting Contacts to Message You
Automated Welcome and Away Messages
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Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
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WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
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Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
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Website Chat Widget Overview
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SMS
Custom Channel
Channels Overview
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Reports Overview
Reports: Conversations
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Step: Send a Message
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Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
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Sales Use Cases
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Broadcasts Use Cases
Sending a Simple Broadcast
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Dialogflow Overview
Dialogflow: Connecting to Dialogflow
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Table of Contents
MessageBird WhatsApp
Updated
by JQ Lee

In addition to providing SMS services, MessageBird is also an API provider that works directly with WhatsApp as an official partner. MessageBird also provides other services such as phone number purchases and WhatsApp Official API account management.
By integrating MessageBird WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.
Channel Configuration
Step 1: Navigate to Workspace Settings > Click Channels.
Step 2: Locate the MessageBird WhatsApp Channel > Click Manage > Configuration.
Step 3: Configure the Channel name, which is used internally to identify the account.
Step 4: Click Save Changes to update the Channel configuration.
Metadata Received by Channel
Different channels provide different set of Contact’s metadata to respond.io platform. Here’s the list of Contact’s data you’ll be able to obtain from this channel:
- Display name
- Phone number
- Status of the contact
- Unique random ID of the contact created on this channel platform
Managing WhatsApp Message Templates
- Submitted the message template for approval
- Added the approved message template to the Space
Submitting Message Template for Approval
Step 1: Navigate to the WhatsApp Template Manager in the WhatsApp Section on the left side of your Message Dashboard on MessageBird
Step 2: Click Create Template and a dialog containing the fields to create a message template will appear.
Step 3: Fill in the required information
Field | Description |
Name | The identifier of the message template in small letters only and spaces need to be replaced with an underscore. |
Category | The category to which the message template belongs to. |
Language | The language of which the message template. |
Content | The full body of the message, with the option to add unique parameters represented as placeholders. |
Step 4: Review the information and submit it for approval when ready.
Adding the Approved WhatsApp Message Template to the Space
Once your Message Template has been approved on MessageBird, you may proceed to add the message template on the respond.io platform.
Step 1: Navigate to Workspace Settings > Click Channels
Step 2: Locate the MessageBird WhatsApp Channel > click Manage > Templates
Step 3: Fill in the required information
Fields | Type | Description |
Template Name | Text | A name used to identify the template. |
Template Content | Text | The message template approved by WhatsApp and to be sent to the contact. |
Namespace* | Text | The unique identifier provided by the WhatsApp Partner API. Your namespace can be found in the WhatsApp Channel dashboard. |
Category | Single select | In which category does this template belong to. Refer here for a list of categories. |
Language | Single select | In which language this template is written. |
Step 4: Review the information and click Save.
Important Links
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