Table of Contents
MessageBird WhatsApp
In addition to providing SMS services, MessageBird is also an API provider that works directly with WhatsApp as an official partner. MessageBird also provides other services such as phone number purchases and WhatsApp Official API account management.
By integrating MessageBird WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.
Connecting MessageBird WhatsApp
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Add Channel
Press Add Channel and choose WhatsApp. Select MessageBird on the second step.
Step 3: Sign in to MessageBird Dashboard
Sign in with your user credentials on the MessageBird website.
Step 4: Locate the Live API Keys
Locate the Live API Keys and add them to the corresponding field on the respond.io platform.
Step 5: Configure the Channel
On the MessageBird platform, navigate to Channel > My Channels. Select the WhatsApp channel and locate the Channel ID and add it to the corresponding field.
Step 6: Complete the setup at respond.io
Press DONE to complete the setup.
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the MessageBird WhatsApp channel
Once you have located the MessageBird WhatsApp channel, press Configure.
Step 3: Make the necessary configuration
You can configure the following:
- Channel Name - Name used internally to identify the account.
Step 4: Update the configuration
Press DONE to update the channel configuration.
Managing WhatsApp Message Templates
Before sending a Template Message to Contacts on the respond.io platform, please ensure you did the following:
- Submitted the message template for approval.
- Added the approved message template to the space.
Submitting Message Template for Approval
Step 1: Navigate to MessageBird
Navigate to the WhatsApp Template Manager in the WhatsApp Section on the left side of your Message Dashboard.
Step 2: Press Create Template
A dialog containing the fields to create a message template will open up.
Step 3: Fill in the required information
Field | Description |
Name | The identifier of the message template in small letters only and spaces need to be replaced with an underscore. |
Category | The category to which the message template belongs to. |
Language | The language of which the message template. |
Content | The full body of the message, with the option to add unique parameters represented as placeholders. |
Step 4: Submit for approval
Review the information and submit it when you are ready.
Adding the Approved WhatsApp Message Template to the Space
Once your Message Template has been approved on MessageBird, you may proceed to add the message template on the respond.io platform.
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the MessageBird WhatsApp channel
Once you have located the MessageBird WhatsApp channel, press Templates.
Step 3: Fill in the required information
Fill in the information needed to create a new template.
Fields | Type | Description |
Template Name | Text | A name used to identify the template. |
Template Content | Text | The message template approved by WhatsApp and to be sent to the contact. |
Namespace* | Text | The unique identifier provided by the WhatsApp Partner API. Your namespace can be found in the WhatsApp Channel dashboard. |
Category | Single select | In which category does this template belong to. Refer here for a list of categories. |
Language | Single select | In which language this template is written in. |
Step 4: Save changes
Review the information and press SAVE when it is ready.
