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MessageBird WhatsApp

JQ Lee Updated by JQ Lee

To connect MessageBird WhatsApp, a MessageBird WhatsApp API account is required. Read this guide on how to create a MessageBird WhatsApp API account.
MessageBird Logo

In addition to providing SMS services, MessageBird is also an API provider that works directly with WhatsApp as an official partner. MessageBird also provides other services such as phone number purchases and WhatsApp Official API account management.

By integrating MessageBird WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.

This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more here!

Connecting MessageBird WhatsApp

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Add Channel

Press Add Channel and choose WhatsApp. Select MessageBird on the second step.

Connecting MessageBird to respond.io
Connecting MessageBird to respond.io

Step 3: Sign in to MessageBird Dashboard

Sign in with your user credentials on the MessageBird website.

Step 4: Locate the Live API Keys

Locate the Live API Keys and add them to the corresponding field on the respond.io platform.

Messagebird dashboard
Connecting MessageBird WhatsApp to respond.io dialog

Step 5: Configure the Channel

On the MessageBird platform, navigate to Channel > My Channels. Select the WhatsApp channel and locate the Channel ID and add it to the corresponding field.

MessageBird Platform Channels Tab

Step 6: Complete the setup at respond.io

Press DONE to complete the setup.

Once you completed the setup, any messages sent to your MessageBird WhatsApp Number will now be received in your Space.

Channel Configuration

MessageBird WhatsApp channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the MessageBird WhatsApp channel

Once you have located the MessageBird WhatsApp channel, press Configure.

MessageBird Channel Configuration in respond.io settings

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
Important: Be careful when entering your details as errors might cause failure to receive messages from your MessageBird WhatsApp account.
MessageBird Channel Configuration in respond.io settings

Step 4: Update the configuration

Press DONE to update the channel configuration.

Managing WhatsApp Message Templates

Before sending a Template Message to Contacts on the respond.io platform, please ensure you did the following:

  • Submitted the message template for approval.
  • Added the approved message template to the space.

Submitting Message Template for Approval

If you do not have an approved message template or would like to submit a new message template, please refer to the following guide.

Step 1: Navigate to MessageBird

Navigate to the WhatsApp Template Manager in the WhatsApp Section on the left side of your Message Dashboard.

Step 2: Press Create Template

A dialog containing the fields to create a message template will open up.

Step 3: Fill in the required information

Field

Description

Name

The identifier of the message template in small letters only and spaces need to be replaced with an underscore.

Category

The category to which the message template belongs to.

Language

The language of which the message template.

Content

The full body of the message, with the option to add unique parameters represented as placeholders.

Step 4: Submit for approval

Review the information and submit it when you are ready.

Adding the Approved WhatsApp Message Template to the Space

Once your Message Template has been approved on MessageBird, you may proceed to add the message template on the respond.io platform.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the MessageBird WhatsApp channel

Once you have located the MessageBird WhatsApp channel, press Templates.

Adding the Approved WhatsApp Message Template to the Space gif

Step 3: Fill in the required information

Fill in the information needed to create a new template.

Fields

Type

Description

Template Name

Text

A name used to identify the template.

Template Content

Text

The message template approved by WhatsApp and to be sent to the contact.

Namespace*

Text

The unique identifier provided by the WhatsApp Partner API. Your namespace can be found in the WhatsApp Channel dashboard.

Category

Single select

In which category does this template belong to. Refer here for a list of categories.

Language

Single select

In which language this template is written in.

Make sure to choose one of the three Meta-approved categories (Marketing, One-time password and Transactional) as other listed categories will be deprecated.

Step 4: Save changes

Review the information and press SAVE when it is ready.

Troubleshooting

Having trouble with the channel? Contact us here!

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