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LINE Quick Start

JQ Lee Updated by JQ Lee

To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account.

LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.

Limitation: LINE desktop app doesn't support Quick Replies.

Connecting a LINE Official Account

If you do not have a LINE Official account, proceed with Creating the LINE Official Account.
If you have a LINE Official account, proceed with Configuring the LINE Official Account.

Creating the LINE Official Account

Step 1: Go to this page and sign up for a LINE Official account

LINE Business ID Sign Up Page

Step 2: Click Create LINE official account and fill up the required information.

LINE Business Account Creation Page

Configuring the LINE Official Account

Once you have your LINE Official Account ready, you may start configuring LINE Official Account.

Step 1: Sign in to the LINE Official Accounts Platform using your LINE account credentials.

LINE Business ID Sign Up Page

Step 2: Go to Settings > Select Messaging API from the side navigation menu > Click Enable Messaging API.

LINE Account Enable Messaging API gif

Step 3: Use your LINE account to link or register a Developer account.

Step 4: Enter a Provider name or select an existing Provider.

Configuring the LINE Official Account

Step 5: Add the link to your business's Privacy Policy and Terms of Use. This is optional, so you can skip it if you don't have this information.

Step 6: Click OK to save changes. You will need the Channel info to connect your LINE Official accounts to the respond.io platform.

LINE Messaging API Page

Step 7: Navigate to Response Settings > enable Webhooks. Once you have configured your LINE Official account, you are ready to connect your LINE Official account to the respond.io platform.

LINE Response Settings

Connecting the LINE Official Account

Before you move to this step, ensure you've made and set up a LINE Official account.

In order to connect to a LINE Official account, you will need the following:

  • LINE Channel ID
  • LINE Channel Secret
  • LINE Channel Access
  • Webhook URL provided by respond.io platform

Step 1: Go to Settings > Channels

Step 2: Click Add Channel > LINE > Connect

Step 3: Follow the instructions under Configure Channel > Tick the checkbox and click Next

Step 4: Follow the instructions under Get Channel Information > Next

Step 5: Under Enable Webhooks, set Webhook URL on the respond.io platform. Add the URL to LINE Official Accounts Platform and save it.

Step 6: Click Save Changes to complete the setup.

Once you've completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.
Once the Channel is connected, scan the QR code to send a test message and make sure everything is working properly.

Channel Configuration

LINE channel can be configured with a unique channel name.

Step 1: Click Settings > Channels

Step 2: Locate the LINE Channel > click Manage

Step 3: In the LINE Configuration page you will see the following configurations:

  • Chat Link - A click-to-chat link is a shortened URL that directs customers to start or continue a conversation with your LINE account. You can share this link to refer customers to a new or existing thread, based on whether the user has previously messaged your LINE account. You can also generate a QR code to share the chat link to your Contacts.
  • Channel Name - The Channel Name can be changed and is used internally to identify the Channel.
  • Channel Secret - Channel access tokens as a means of authentication for Channels.

Step 4: Click Save Changes to update the Channel configuration

Ensure the details are correct for messages to be received successfully in your LINE account.
For the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.

Messaging Limits

To ensure a smooth experience for all users, LINE has certain messaging limits. These limits are in place to prevent spam and misuse of the platform.

The free plan allows you to send 500 to 1,000 messages per month depending on your region. There are a few ways to send additional messages above your plan's limit.

If you are currently on a free plan, you can:

If you are already on a subscription plan, you can:

Ensure your plan suits your messaging needs to prevent hitting your monthly limit.

Broadcast Capabilities

Learn more about how to send a broadcast here.

LINE has no restrictions on broadcast message content; however, under the free plan, businesses are limited to sending 500 messages per month.

Broadcast messages that exceed the monthly limit will fail to send.

Learn how to deal with failed broadcast messages here.

FAQ and Troubleshooting

Can I connect to a personal LINE account?

To connect a LINE Channel, a LINE Official Account is required. You can create a LINE Official Account here.

How much does a Line Official account cost?

LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1,000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.

Can I customize my Line ID?

You can purchase a Premium ID for $12.00 (Yearly).

Can I start a conversation with a LINE Contact?

LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.

However, if a user has subscribed to your LINE official account and did not message you first, a "Conversation opened by Contact" message will be triggered on the respond.io platform. This allows you to start a conversation with the Contact.

Do you support LINE stickers?

You can now receive stickers on LINE. However, sending stickers is not supported for now. You can upvote our feature request here.

Do you support LINE flex message?

You can use a flex message in a DialogFlow custom payload response, but it won't appear on the platform. You can support our feature request by upvoting it here.

How can I create a QR Code for my LINE account?

You can access this through the LINE Configuration page:

  1. Click Settings > Channels
  2. Locate the LINE Channel > click Manage
  3. In the LINE Configuration page, click Generate QR Code
  4. Click Download and select the size of the QR code you want to save.

Alternatively, you can access the QR code through the Settings page:

  1. On the respond.io platform, click Settings > Growth Widgets > Add Widget
  2. Select QR Code option > click Create Widget
  3. Select LINE as the QR code type > Select the connected LINE Channel that you want to create the QR code for.
  4. Click Download and select the size of the QR code you want to save.

You need to have the app installed on your mobile device or desktop to use the generated link.
  1. In your Workspace, go to Settings > Channels > Manage > Select your connected LINE Channel > Configure
  2. Copy the Chat Link shown

How do I change my LINE profile photo?

  1. Log in to the LINE Official Accounts Platform > Go to Settings > Account settings > Click Edit next to Profile photo.

  1. Upload your new profile photo > click Save > Click Save again to confirm your action.

How do I change my LINE status message?

  1. Log in to the LINE Official Accounts Platform > Go to Settings > Account settings > Click the icon next to Status message.
  2. Edit your status message and click Save.

What should I do if I encounter the error message You have reached your monthly limit?

If you encountered this error message, it means that you have reached the limits of free broadcasts or messages that can be sent within a month according to your LINE Official Account plan. If you are on the free plan, follow these steps to upgrade your plan and increase your message limit. If you are already on a subscription plan, you can increase your messaging limits in the LINE Official Account Manager.

Feeling stuck? Do not fear.

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