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LINE Quick Start

JQ Lee Updated by JQ Lee

To connect LINE with respond.io, you need a LINE Official Account. Read more to create a LINE Official Account.

Connecting a LINE Official Account

If you do not have a LINE Official account, proceed with Creating the LINE Official Account.
If you have a LINE Official account, proceed with Configuring the LINE Official Account.

Creating the LINE Official Account

Step 1: Sign up for a LINE Official account

Navigate to this page and sign up.

LINE Business ID Sign Up Page

Step 2: Create LINE official account

Click Create LINE official account and fill up the required information.

LINE Business Account Creation Page

Configuring the LINE Official Account

Once you have your LINE Official Account ready, you may start configuring LINE Official Account.

Step 1: Sign in

Using your LINE account credentials, sign in to the LINE Official Accounts Platform.

LINE Business ID Sign Up Page

Step 2: Enable Messaging API

Navigate to Settings and select Messaging API from the side navigation menu. Click Enable Messaging API.

LINE Account Enable Messaging API gif

Step 3: Link or Register a Developer Account

Use your LINE account to link or register a Developer account.

Step 4: Choose a Provider

Enter a Provider name or select an existing Provider.

Configuring the LINE Official Account

Step 5: Fill in the necessary information

Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you don't have the information.

Step 6: Save changes

Click OK to save changes.

LINE Messaging API Page
You will need the Channel info to connect your LINE Official accounts to the respond.io platform.

Step 7: Enable Webhook

Navigate to Response Settings > enable Webhooks.

LINE Response Settings

Once you have configured your LINE Official account, you are ready to connect your LINE Official account to the respond.io platform.

Connecting the LINE Official Account

Please make sure you have created and configured a LINE Official account before proceeding to this step.

In order to connect to a LINE Official account, you will require the following:

  • LINE Channel ID
  • LINE Channel Secret
  • LINE Channel Access
  • Webhook URL provided by respond.io platform

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Add Channel

Click Add Channel and choose LINE. The Connecting LINE dialog should open up.

Connecting LINE Channel to respond.io dialog
Connecting LINE Channel to respond.io dialog

Step 3: Sign in to LINE Official Accounts Platform

Using your LINE account credentials, sign in to the LINE Official Accounts Platform.

Step 4: Navigate to Messaging API

Navigate to Settings and select Messaging API from the side navigation menu.

LINE Messaging API Page

Step 5: Add Channel ID and channel Secret

From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields on the respond.io platform.

Step 6: Follow through the instructions

After you have filled in both values, follow through with the instructions by pressing NEXT.

Connecting LINE Channel to respond.io dialog

Step 7: Set Webhook URL

You will be provided with a Webhook URL on the respond.io platform. Add the URL to LINE Official Accounts Platform and save it.

LINE Account Messaging API Page add Webhook URL

Step 8: Complete the setup at respond.io

Click Done to complete the setup.

Once you've completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.

Channel Configuration

LINE channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Locate the LINE channel

Once you have located the LINE channel, click Configure.

LINE Channel Configuration on respond.io

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
LINE Channel Configuration on respond.io
Important: As for the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.

Step 4: Update the configuration

Click Done to update the channel configuration.

FAQ and Troubleshooting

What should I do if I encounter an error message in respond.io stating "You have reached your monthly limit"?

If you encountered this error message, it means that you have reached the limits of free broadcasts or messages that can be sent within a month according to your LINE Official Account plan. If you are on the free plan, follow these steps to upgrade your plan and increase your message limit. If you are already on a subscription plan, you can increase your messaging limits in the LINE Official Account Manager.

Feeling stuck? Do not fear.

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