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Table of Contents
LINE Quick Start
Updated by JQ Lee
LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.
If you have a LINE Official account, proceed with Configuring the LINE Official Account.
Creating the LINE Official Account
Step 1: Go to this page and sign up for a LINE Official account
Step 2: Click Create LINE official account and fill up the required information.
Configuring the LINE Official Account
Once you have your LINE Official Account ready, you may start configuring LINE Official Account.
Step 1: Sign in to the LINE Official Accounts Platform using your LINE account credentials.
Step 2: Go to Settings > Select Messaging API from the side navigation menu > Click Enable Messaging API.
Step 3: Use your LINE account to link or register a Developer account.
Step 4: Enter a Provider name or select an existing Provider.
Step 5: Add the link to your business's Privacy Policy and Terms of Use. This is optional, so you can skip it if you don't have this information.
Step 6: Click OK to save changes. You will need the Channel info to connect your LINE Official accounts to the respond.io platform.
Step 7: Navigate to Response Settings > enable Webhooks. Once you have configured your LINE Official account, you are ready to connect your LINE Official account to the respond.io platform.
Connecting the LINE Official Account
Watch the video below for a step-by-step guide on How to Connect LINE to respond.io.
In order to connect to a LINE Official account, you will need the following:
- LINE Channel ID
- LINE Channel Secret
- LINE Channel Access
- Webhook URL provided by respond.io platform
Step 1: Go to Settings > Channels
Step 2: Click Add Channel > LINE > Connect
Step 3: Follow the instructions under Configure Channel > Tick the checkbox and click Next
Step 4: Follow the instructions under Get Channel Information > Next
Step 5: Under Enable Webhooks, set Webhook URL on the respond.io platform. Add the URL to LINE Official Accounts Platform and save it.
Step 6: Click Save Changes to complete the setup.
Channel Configuration
Step 1: Click Settings > Channels
Step 2: Locate the LINE Channel > click Manage
Step 3: In the LINE Configuration page you will see the following configurations:
- Chat Link - A click-to-chat link is a shortened URL that directs customers to start or continue a conversation with your LINE account. You can share this link to refer customers to a new or existing thread, based on whether the user has previously messaged your LINE account. You can also generate a QR code to share the chat link to your Contacts.
- Channel Name - The Channel Name can be changed and is used internally to identify the Channel.
- Channel Secret - Channel access tokens as a means of authentication for Channels.
Step 4: Click Save Changes to update the Channel configuration
FAQ and Troubleshooting
How can I get a chat link for my LINE account?
- In your Workspace, go to Settings > Channels > Manage > Select your connected LINE Channel > Configure.
- Copy the Chat Link shown.
What should I do if I encounter the error message You have reached your monthly limit?
If you encountered this error message, it means that you have reached the limits of free broadcasts or messages that can be sent within a month according to your LINE Official Account plan. If you are on the Communication plan, follow these steps to upgrade your plan and increase your message limit. If you are already on a subscription plan, you can increase your messaging limits in the LINE Official Account Manager.
What should I do if I encounter an error stating that my response mode has been changed?
Kindly disable the Auto-reply messages option for your account. Here's how to do this:
- Go to the LINE Developers website here.
- Log in to your account > Select the Channel from the list.
- Go to the Messaging API tab > Scroll down to the Auto-reply messages option.
- Click Edit > Change the option to Disabled.
Why do echo messages for LINE Channel not appear on the respond.io platform?
Echo messages from the LINE channel do not appear on the respond.io platform due to a limitation of LINE Channel itself. This is an expected behavior and not an issue with respond.io.
Feeling stuck? Do not fear.
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