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Gmail (Google Workspace)

JQ Lee Updated by JQ Lee

To connect Gmail, a Google Workspace (formerly known as GSuite) account is required. Read more here on how to create the account.
Gmail Logo

Gmail is a free email service developed by Google. Users can access Gmail on the web and using third-party programs that synchronize email content through POP or IMAP protocols.

This feature is still currently in BETA release and undergoing verification by the Google Cloud team. You might be presented with "The app isn't verified" during the connection process.
As of now, the Gmail channel does not support Contacts API and Zapier Integration due to technical regulations.
If you are looking to connect your personal Gmail account, refer here.

Before connecting Gmail

Due to security purposes, you will need to whitelist the respond.io Google app in your Google Workspace Admin before connecting your organization's account to the platform.

You may refer to this official guide by Google on how to whitelist a third-party app to access Google Workspace data.

Step 1: Log in to your Google Workspace Admin

Navigate to this link and log in with your administrator account.

Step 2: Navigate to Security Settings

From the navigation drawer, select Security > API Controls.

Google Workspace Admin

Step 3: Locate API controls

Navigate to the App Access Controls section and click MANAGE THIRD-PARTY APP ACCESS.

Google Workspace Admin API Controls

Step 4: Configure New app

Click on Configure New App and choose OAuth App Name or Client ID.

Google Workspace Admin App Access Control page

Step 5: Search for respond.io App

Under Search OAuth App name or client ID, enter the client ID. Select the respond.io app.

784630659939-o1ulpn0fja7p8563r3oplp1hj9gj9tnp.apps.googleusercontent.com

Configure OAuth App page

Step 6: Select the OAuth Client ID

Select the OAuth Client ID from the list that matches the provided ID above.

Select the OAuth Client ID page

Step 7: Confirm and Add

Select Trusted to allow access. Press Configure to add the respond.io Google app to your Google Workspace trusted list.

add the respond.io Google app to your Google Workspace trusted list
The app is now whitelisted and you may proceed to connect your organization's Gmail to respond.io.

Connecting Gmail

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Connecting Gmail to respond.io

Step 2: Add Channel

Press Add Channel and choose Gmail. The Connecting Gmail dialog should open up.​​

Connecting Gmail to respond.io

Step 3: Press Connect with Google button

You will be directed to sign in with your desired Google account.

Connecting Gmail to respond.io

Step 4: Review the account and Create Channel

Once you have signed in with the desired Google account, the dialog will show the Gmail account and press Create Channel to confirm.

Once you completed the setup, any emails sent to your Gmail will now be received in your Space.
If you encounter errors when connecting to Gmail, please ensure that you have enabled cookies and pop up in your browser.

Channel Configuration

Gmail channel can be configured with a unique channel name.
In replies to Gmail contacts, a default signature and branding will be included in the email. This can be hidden in the Configure Gmail dialog.

Note: The ability to hide the respond.io branding is only available to organizations with subscriptions.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels‌.

Step 2: Locate the Gmail channel

Once you have located the Gmail channel, press Configure​.‌

Step 3: Make the necessary configuration

You can configure the following:‌

  • Channel name - Name used internally to identify the account.
  • Hide signature in reply - Option to hide the default signature in replies to your Gmail contacts.
  • Hide respond.io branding in reply - Option to hide the respond.io branding in replies to your Gmail contacts (Available to organizations with subscriptions).
Gmail channel configuration on respond.io

Step 4: Update the configuration

Press Done to update the channel configuration‌.

Frequently Asked Questions

Can I connect my personal Gmail account?

To connect a Gmail channel, a Google Workspace Account is required. You can create a Google Account here.

How much does a Google Workspace Account cost?

The Google Workspace Accounts are available in 3 versions: Business Starter, Business Standard, and Business Plus. You can check more details about the plans here.

Can I send an email to multiple recipients (cc, bcc)?

The Gmail channel is designed for 1 to 1 communication.

Will I be able to use my Gmail Alias on the platform?

The Gmail channel will send emails from the main account connected.

Troubleshoot

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels‌.

Step 2: Locate the Gmail channel

Once you have located the Gmail channel, press TROUBLESHOOT.

Gmail channel troubleshoot on respond.io

Step 3: Follow through the instructions

Gmail troubleshoot on respond.io
Having trouble with the channel? Contact us here!

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