Table of Contents
Gmail (Google Workspace)
Gmail is a free email service developed by Google. Users can access Gmail on the web and using third-party programs that synchronize email content through POP or IMAP protocols.
Before connecting Gmail
Due to security purposes, you will need to whitelist the respond.io Google app in your Google Workspace Admin before connecting your organization's account to the platform.
Step 1: Log in to your Google Workspace Admin
Navigate to this link and log in with your administrator account.
Step 2: Navigate to Security Settings
From the navigation drawer, select Security > API Controls.
Step 3: Locate API controls
Navigate to the App Access Controls section and click MANAGE THIRD-PARTY APP ACCESS.
Step 4: Configure New app
Click on Configure New App and choose OAuth App Name or Client ID.
Step 5: Search for respond.io App
Under Search OAuth App name or client ID, enter the client ID. Select the respond.io app.
784630659939-o1ulpn0fja7p8563r3oplp1hj9gj9tnp.apps.googleusercontent.com
Step 6: Select the OAuth Client ID
Select the OAuth Client ID from the list that matches the provided ID above.
Step 7: Confirm and Add
Select Trusted to allow access. Press Configure to add the respond.io Google app to your Google Workspace trusted list.
Connecting Gmail
Step 1: Go to Settings > Channels > + Add Channel > Select Email > Next
Step 2: Select Gmail > click Next
Step 3: Click Connect with Google. This will redirect you to sign in with your desired Google account.
Step 4: Review the account and Create Channel
Once you have signed in with the desired Google account, the dialog will show the Gmail account. Click Create Channel to confirm.
Channel Configuration
Note: The ability to hide the respond.io branding is only available to organizations with subscriptions.
Step 1: Go to Settings > Channels > Locate the Gmail Channel > click Configure
Step 2: Make the necessary configuration
You can configure the following:
- Channel name - Name used internally to identify the account.
- Hide signature in reply - Option to hide the default signature in replies to your Gmail contacts.
- Hide respond.io branding in reply - Option to hide the respond.io branding in replies to your Gmail contacts (Available to organizations with subscriptions).
Step 3: Click Done to update the Channel configuration.
Metadata Received by Channel
Different channels provide different set of Contact’s metadata to respond.io platform. From this channel, you’ll be able to obtain the Contact's email address.
FAQ and Troubleshooting
Can I connect my personal Gmail account?
To connect a Gmail Channel, a Google Workspace Account is required. You can create a Google Account here.
How much does a Google Workspace Account cost?
The Google Workspace Accounts are available in 3 versions: Business Starter, Business Standard, and Business Plus. You can check more details about the plans here.
Can I send an email to multiple recipients (cc, bcc)?
The Gmail Channel is designed for 1 to 1 communication.
Will I be able to use my Gmail Alias on the platform?
The Gmail Channel will send emails from the main account connected.
