Quick Start
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Get WhatsApp API Account for Government Agencies
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Website Chat Widget Overview
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Conversation Led Growth
Capture Conversations
How to Streamline Meeting Scheduling via CTC Ads
How to Route Contacts from CTC Ads to Agents
How to Automate Product Info Sharing in Conversations Initiated via CTC Ads
How to Send Outbound Sales Messages
How to Send Outbound Support Messages
How to Track Conversation Source from Multiple Websites
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How to Maximize Customer Service Potential with AI Agent
How to Automate Contact Information Collection with AI
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How to Block Contacts and Manage Spam
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How to Create Automated Chat Menus
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How to Enrich Customer Data from a CRM or other Business Software
Assignment Strategy: How to Automate Contact Distribution & Load Balancing
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How to Simplify Customer Escalation with Automation
How to Transfer Contacts to the Next Shift Automatically
How to Optimize Agents’ Productivity in the Inbox Module
How to Write an Optimal AI Persona (Best Practices)
How to Write the Best Knowledge Sources for AI Agents
How to Align AI Conversations with Your Brand Voice
How to Draft Customer Replies with AI
How to Convert Image to Text Using AI
How to Automate Calculations Using AI
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Broadcasts Use Cases
How to Send a Simple Broadcast
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Dialogflow Overview
Dialogflow: Connecting to Dialogflow
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Table of Contents
- Home
- Conversation Led Growth
- Capture Conversations
- How to Track Conversation Source from Multiple Websites
How to Track Conversation Source from Multiple Websites
A business can use a Growth Widget on its website or landing page to allow visitors to start communicating with them via their preferred Channels. If you're using the same Growth Widget on multiple websites or landing pages, you’ll know that it is difficult to track from which specific website or landing page a visitor initiated a conversation.
Discover how one setting can help you gain total control of website tracking and gain insights into where each conversation begins.
Pre-requisites
- Only Owners and Managers have access to create Growth Widgets or configure their settings.
- To create a Growth Widget, the respective Channel must have already been connected to the Workspace. For example, if you want to create a Facebook Widget, you must connect your Facebook Page to the Workspace beforehand.
Process Steps
Step 1: Create and Configure Growth Widget
- Go to Settings > Workspace Settings > Growth Widgets > click Add Widget
- Select a widget you want to create > click Create Widget
- Configure the Growth Widget:
- Website Domains: Fill in the website or landing page where you want the widget to be displayed.
- Choose your channels: Select an available Channel based on the selected widget.
- Click Advanced Settings to display additional configurations. The key point in enabling website-specific conversation tracking is by defining this field:
- Pre-Filled Text: Type the unique message for this widget. This is the message that the visitor will see when they start a conversation from the website or landing page defined.
- Include current page URL: Check this box to add the current page URL to the pre-filled text. This helps you identify the exact page your visitors are on when they click the Growth Widget to send a message.
Step 2: Install the Growth Widget
Install the Growth Widget on your website or landing page by copying the widget script code and pasting it into your website’s or page’s code. This website is the same one defined at Website Domains at Step 1.
Step 3: Repeat the Process
Repeat Step 1 and Step 2 for each website where you want to use the Growth Widget. Remember to fill in a unique pre-filled text for each widget so that you can identify the source of the conversation.
Examples of Use Cases
The following are use cases that can benefit from this:
Support and Information Requests
Let’s look at the step-by-step process:
- A visitor lands on a help article on your website.
- The visitor wants assistance or more information related to the content, so he clicks the Growth Widget on the page, and then clicks the WhatsApp icon.
- WhatsApp (either the app or web version) is opened and populates a new message with a pre-filled text, e.g. "[Link to help article on website] - I just visited this link and I have some questions. Can you help me out?". The help article link is dynamically filled based on the specific page the visitor was on.
- The visitor reviews the pre-filled text and is allowed to add some personal notes, and then sends the message.
- You receive the message on your business's WhatsApp account. The pre-filled text lets you know which help article is generating the inquiry.
Appointment Scheduling
Let’s look at the step-by-step process:
- A visitor navigates to a specific car's landing page on your website.
- The visitor wants more information or to book a test drive, so he clicks the Growth Widget on the page, and then clicks the WhatsApp icon.
- WhatsApp (either the app or web version) is opened and populates a new message with a pre-filled text, e.g. "Hi! I would like to book a test drive for [Car model] on [Link to the landing page of the car]". The car model and link are dynamically filled based on the specific page the visitor was on.
- The visitor reviews the pre-filled text and is allowed to add some personal notes, and then sends the message.
- You receive the message on your business's WhatsApp account. The pre-filled text lets you know exactly which car the visitor is interested in. This helps in tracking the cars that are driving appointment bookings.
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