Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
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Glossary of Terms
Channels
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WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
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WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
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Custom Channel
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Reports: Conversations
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Broadcasts Module
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Managing a Workspace
Workspace Settings: General
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Workspace Settings: Data Import
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Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
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User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
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Use respond.io to Create Tickets in External Ticketing Systems
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Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
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Table of Contents
Contact Channels
Updated
by JQ Lee
Getting Here
In the vertical sidebar, click on the Channels tab.

Channels
In this tab, you can find a list of Channels connected to the Workspace with different indications. There are 3 types of Channels you can find here - Active Channel, Inactive Channel and Restricted Channel.
Active Channel

Active Channels are Channels that are connected and have existing interactions with a Contact. The date and time these Channels were connected are indicated.
Inactive Channel

Inactive channels are channels that are yet to be connected with the Contact. They can be connected by initiating a conversation with the Contact. Clicking on the Send first message will select the Channel by default in the messaging bar.
Unavailable Channels

Unavailable Channels are Channels that Contacts do not have existing interactions on. These Channels cannot be connected to a Contact at the initiative of a Workspace User. The connection has to be initiated by the Contact, who needs to send the first message on these Channels.
Feeling stuck? Do not fear.
Help is here!Contact Activity
Contact Import
Related Articles
Workspace Settings: Files
Learn how to manage and store files on the respond.io platform.
Organization Settings: Workspaces
Learn how to create and manage Workspaces within your Organization.
Messages Overview
Learn how to navigate the Messages Module to manage conversations and inboxes.