Quick Start
What is respond.io?
Setting Up an Account
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Glossary of Terms
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Phone Number Migration to WhatsApp Cloud API
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Website Chat Widget Overview
Install Website Chat Widget on WordPress
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Contacts Overview
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Managing a Workspace
Workspace Settings: General
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Organization Overview
Organization Settings: General
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Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
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Inbound Sales: Collect Leads' Email and Phone Number
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Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
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Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
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Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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Table of Contents
Merge Suggestions
Updated
by Susan Swier
Getting Here
In the vertical sidebar, click on the Merge Suggestions tab.
Duplicate Contacts
Within a Workspace, there can be multiple Contact profiles belonging to the same person. In such scenarios, these duplicate Contact records can be merged into one complete record.
Platform Users will be alerted about potential duplicate Contacts through merge suggestions. Merge suggestions are made based on the repeated use of a phone number or email address on two or more Contact profiles.
The merge suggestions will also be prompted on the Dashboard.
Refer here for how to merge Contacts.
Feeling stuck? Do not fear.
Help is here!Contact Details
Contact Activity
Related Articles
Dashboard
A summary of workforce performance and important key metrics across your Workspace.
Messages Overview
Learn how to navigate the Messages Module to manage conversations and inboxes.
Contacts Overview
The Contacts module allows you to manage all the Contacts the platform has interacted with.
