Table of Contents

Merge Suggestions

Susan Swier Updated by Susan Swier

Getting Here

In the vertical sidebar, click on the Merge Suggestions tab.

Screenshot of merge suggestions tab

Duplicate Contacts

Within a Workspace, there can be multiple Contact profiles belonging to the same person. In such scenarios, these duplicate Contact records can be merged into one complete record.

Platform Users will be alerted about potential duplicate Contacts through merge suggestions. Merge suggestions are made based on the repeated use of a phone number or email address on two or more Contact profiles. A green tick icon will be shown on the right of the suggested Contact’s email or phone number to indicate the duplicate value.

The merge suggestions will also be prompted on the Dashboard.

Refer here for how to merge Contacts.

Contacts that have been blocked will not be included in the merge suggestions.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

Contact Details

Contact Channels

Can't find what you're looking for? 🔎

Talk to an expert here!

Contact Support
Status Security
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)