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E-Commerce Integration: BigCommerce

Susan Swier Updated by Susan Swier

Streamline your communication with customers and improve overall customer experience by integrating your BigCommerce platform to respond.io using Zapier. With this integration, you can automate various processes and tasks between BigCommerce and respond.io, such as:

  • real time customer data updates between respond.io and BigCommerce
  • sending customers messages about their orders
  • sending abandoned cart messages to prompt purchases

We’ve created Zapier templates to accomplish some common business goals, so you don’t need to start your Zaps from scratch.

All templates will require you to connect to respond.io; follow the steps to set up a respond.io Zapier integration here.

List of Zapier Templates

Add new respond.io Contacts as BigCommerce Customers

Get a record of potential customers into BigCommerce. This automation will add new respond.io Contacts that you’re chatting with as BigCommerce customers.

Use this template:

screenshot of Zapier template to add contacts as customers

Add new BigCommerce customers as respond.io Contacts

Need to chat with your BigCommerce customers? This integration allows you to create or update a respond.io Contact when a new customer is added in BigCommerce.

Use this template:

screenshot of Zapier template to add contacts as customers

Send respond.io messages for new BigCommerce orders

Customers expect quick confirmation when they place an order. With this automation, you can send BigCommerce purchasers a message via respond.io on the messaging app they use most frequently so they’ll get order confirmation right away.

Use this template:

screenshot of Zapier template to send messages for new orders

Send messages via respond.io for abandoned carts in BigCommerce

Prompt customers to make a purchase by sending them a message via the app they use most. This integration will send an instant message to customers if they’ve left something in their BigCommerce cart.

Use this template:

screenshot of Zapier template to send abandoned cart messages
We have Zapier templates integrating with other popular CRM and e-commerce platforms. See the full list of templates here.

Feeling stuck? Do not fear.

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