Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
WhatsApp Pricing
WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
360dialog WhatsApp
Twilio WhatsApp
MessageBird WhatsApp
Vonage WhatsApp
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
LINE
Viber
Telegram
Google Business Messages
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
Reports: Assignments
Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Messages
Messages Overview
Assignment and Closing a Conversation
Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Workflows Overview
Workflow Triggers
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Branch
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Wait
Step: Trigger Another Workflow
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
Step: Respond with AI
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Growth Widgets
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Setting: Respond AI
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
User Account
Mobile App
Installing respond.io Mobile App
Messaging From Your Mobile
Managing Notifications On Your Mobile
Configuring Mobile App Settings
Help Menu
Handling Inbound Conversations
Managing Spam
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make (formerly Integromat)
Developer API
Webhooks
Partnership
We love to hear from you!
Table of Contents
- Home
- Integrations
- Zapier
Zapier
Updated
by JQ Lee
Connect respond.io to Zapier and unlock the possibilities of 5000+ integrations.
You can integrate your Contact information from the respond.io platform to thousands of CRMs, email providers, CMS, analytics tools, ads, and more. Let's have a quick look at this integration.

Getting Started
In order to get started with the respond.io - Zapier Integration, you will need the following:
- A respond.io account
- A Zapier account
Creating Zaps
There are two ways you can create Zaps:
Create a Zap from Template
Templates are pre-built Zaps. We have templates available connecting respond.io to popular CRM and e-commerce platforms. To use a Zap template, choose from the list of respond.io templates here and click Try It.

Create a Zap from Scratch
To create a Zap from scratch, follow the steps below:
Step 1: Navigate to Zap editor
In your Zapier Account, hover over the left sidebar menu and click + Create Zap.

Step 2: Add and Set Up a Trigger
- Choose your trigger app: The Zap will be triggered by an event that occurs in this app.If you’re using respond.io as the trigger, search respond.io in the search bar and select respond.io app.
- Select your event: This will be the event that occurs in the selected app that triggers the Zap.View the full list of trigger events available for respond.io here.
- Select or connect your app account: Select or connect the specific app account to use in the Zap trigger.To connect respond.io in Zapier, follow the instructions here.
- Set up and test your trigger: Set up the options to fit your needs and test your trigger to see if it pulls in the right data.
Step 3: Add and Set Up an Action
- Choose your action app: The Zap will perform an action in this app when it is triggered.If you’re using respond.io for the action, search respond.io in the search bar and select respond.io app.
- Select your event: This will be the event that the Zap performs in the selected app when it is triggered.View the full list of action events available for respond.io here.
- Select or connect your app account: Select or connect the specific app account to use in the Zap action.To connect respond.io in Zapier, follow the instructions here.
- Set up and test your trigger: Set up the data that you want to send over to your action app and test to see if it's working as expected.
Step 4: Name and Publish the Zap
When your Zap is ready, give your Zap a name and click Publish.
Connect respond.io to Zapier

When connecting respond.io app in Zapier for the first time, you are required to sign in and add an API Key. You can obtain the API Key in respond.io’s platform settings as shown in the steps below.
Step 1: Navigate to Integrations Zapier Page
Log in to the respond.io Workspace you wish to connect and navigate to the Settings module > Integrations under the Workspace Settings > Click Connect next to Zapier. You will be navigated to the Zapier page in respond.io.

Step 2: Obtain the API Key
To copy the API Key, unhide and click on the API Key.

Step 3: Connect your respond.io Account
On Zapier, click Sign in to open a pop up.

Paste the API Key in the pop up and click Yes, Continue to connect respond.io app in Zapier.

FAQ and Troubleshooting
Why do I get the Too Many Requests (HTTP Status → 429) error?
Your Zap or other integration with the Bearer Token is likely asking for or sending information to the app too frequently within a given timeframe.
Why do I get the Validation (HTTP Status → 400) error?
You will encounter this error if you have provided more than the allowed pagination limit. The limit per page is 100.
What causes a Zap Loop?
A popular use case for integrations is syncing Contacts. However, Zapier does not support syncing by default and attempting to do this may cause an endless loop.
Example:
Zap 1: When a Contact is created in respond.io, create a Contact in X app.
Zap 2: When a Contact is created in X app, create a Contact in respond.io.
Find the solution for this here.
What to do if my Contact Identifiers are Incompatible?
Certain apps that you may want to integrate with (e.g., HubSpot and Shopify) require an email address or phone number to identify a Contact. You may not have these for all your respond.io Contacts if they’re on channels that do not provide them such as Viber, Telegram or Facebook Messenger.
If you do not have the required email address or phone number, the Zap will not work. Set up a filter to avoid getting error messages. Alternatively, consider using Workflows to collect Contacts’ email addresses or phone numbers.
Will Zapier's messages open a Contact's conversation?
All messages that are sent via Zapier will not open a Contact's conversation. These messages are available in the closed Contact filter. Simply adjust the filter in the Messages module to view the messages sent via Zapier.
Why can't I mention a user in a comment on Make.com?
To mention a user in a comment on Make.com, use the format $userid$ rather than @userid.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Make (formerly Integromat)
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