Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Cloud API Quick Start
360dialog WhatsApp Quick Start
Twilio WhatsApp Quick Start
MessageBird WhatsApp Quick Start
Vonage WhatsApp Quick Start
WhatsApp Message Templates
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Channels Overview
Telegram
Viber
LINE
Google Business Messages
Custom Channel
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Users
Reports: Contacts
Reports: Messages
Reports: Logs
Messages
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
User Account
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Developer API
Webhooks
Partnership
Table of Contents
- List of Zapier Templates for Pipedrive and respond.io
- Add new respond.io Contacts as Pipedrive people
- Add new respond.io updates to Pipedrive people
- Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
- Add new Pipedrive people updates to respond.io Contacts
- Add respond.io comments for new Pipedrive deals
- Add comments to conversations in respond.io when new Pipedrive deals are updated
- Find persons and add notes to Pipedrive contacts when new respond.io conversations close
- Home
- Integrations
- E-Commerce & CRM Integrations
- CRM Integration: Pipedrive
CRM Integration: Pipedrive
Updated
by Joshua Lim
- List of Zapier Templates for Pipedrive and respond.io
- Add new respond.io Contacts as Pipedrive people
- Add new respond.io updates to Pipedrive people
- Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
- Add new Pipedrive people updates to respond.io Contacts
- Add respond.io comments for new Pipedrive deals
- Add comments to conversations in respond.io when new Pipedrive deals are updated
- Find persons and add notes to Pipedrive contacts when new respond.io conversations close
Streamline your sales and customer support processes by integrating Pipedrive to respond.io using Zapier. With this integration, you can automate various processes and tasks between Pipedrive and respond.io, such as:
- Real-time contact data updates between Pipedrive and respond.io
- Updating deal statuses in respond.io when new deals are added in Pipedrive
- Adding notes in Pipedrive when a conversation closes in respond.io
We’ve created Zapier templates to accomplish some common business goals, so you don’t need to start your Zaps from scratch.
List of Zapier Templates for Pipedrive and respond.io
Add new respond.io Contacts as Pipedrive people
Add leads in Pipedrive while a conversation is happening. If you chat with new leads over instant messaging via respond.io, this automation will create a new person in Pipedrive for the respond.io Contact.
Use this template:

Add new respond.io updates to Pipedrive people
Don't worry about manually updating respond.io Contact information to your Pipedrive account because this integration takes care of that for you. Anytime a selected field for a respond.io Contact is updated, Zapier automatically updates the fields of that person in Pipedrive.
Use this template:

Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
Start chatting with Pipedrive leads right away by adding them as Contacts on respond.io. With this automation, when you add a new person in Pipedrive, they’ll be added as a respond.io Contact if they’re not, so you can start a conversation with them. It will also update an existing Contact profile in respond.io with any new information.
Use this template:

Add new Pipedrive people updates to respond.io Contacts
If you chat with leads over instant messaging, you’ll want to have the latest information about them to add context to your conversation. With this automation, when a person is updated in Pipedrive, they’ll be updated in respond.io so you’ll know if any details have changed.
Use this template:

Add respond.io comments for new Pipedrive deals
It’s important for sales agents to know if a deal is in progress when they’re chatting with a Contact over respond.io. This integration will add a comment to the Contact’s conversation in respond.io when a new Pipedrive deal is created so agents can see it when they chat.
Use this template:

Add comments to conversations in respond.io when new Pipedrive deals are updated
With this integration, a comment will be automatically added to the corresponding conversation in respond.io whenever a Pipedrive deal is updated so agents are always informed of the latest deal updates.
Use this template:

Find persons and add notes to Pipedrive contacts when new respond.io conversations close
Closing notes in respond.io allow agents to summarize the outcome of the conversation with a Contact. Pass on this valuable information to Pipedrive with this integration. With it, a note will be added to the contact in Pipedrive with respond.io’s closing note.
Use this template:

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CRM Integration: Salesforce
CRM Integration: ActiveCampaign
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CRM Integration: Salesforce
Learn how to integrate Salesforce with respond.io using Zapier to automatically manage Contact information.
CRM Integration: ActiveCampaign
Learn how to integrate ActiveCampaign with respond.io using Zapier to automatically manage Contact information and update agents on deal statuses.
CRM Integration: HubSpot
Learn how to use Zapier and Workflows to automatically sync Contact data and create deals and tickets by integrating HubSpot with respond.io.