Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
WhatsApp Pricing
WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
360dialog WhatsApp
Twilio WhatsApp
MessageBird WhatsApp
Vonage WhatsApp
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
LINE
Viber
Telegram
Google Business Messages
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Custom Channel
Channels Overview
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
Reports: Assignments
Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Messages
Messages Overview
Assignment and Closing a Conversation
Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Workflows Overview
Workflow Triggers
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Branch
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Wait
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Setting: Respond AI
Workspace Settings: Growth Widgets
Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
User Account
Mobile App
Installing respond.io Mobile App
Messaging From Your Mobile
Managing Notifications On Your Mobile
Configuring Mobile App Settings
Help Menu
Handling Inbound Conversations
Managing Spam
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make (formerly Integromat)
Developer API
Webhooks
Partnership
We love to hear from you!
Table of Contents
- List of Zapier Templates for Pipedrive and respond.io
- Add new respond.io Contacts as Pipedrive people
- Add new respond.io updates to Pipedrive people
- Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
- Add new Pipedrive people updates to respond.io Contacts
- Add respond.io comments for new Pipedrive deals
- Add comments to conversations in respond.io when new Pipedrive deals are updated
- Find persons and add notes to Pipedrive contacts when new respond.io conversations close
- Home
- Integrations
- E-Commerce & CRM Integrations
- CRM Integration: Pipedrive
CRM Integration: Pipedrive
Updated
by Joshua Lim
- List of Zapier Templates for Pipedrive and respond.io
- Add new respond.io Contacts as Pipedrive people
- Add new respond.io updates to Pipedrive people
- Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
- Add new Pipedrive people updates to respond.io Contacts
- Add respond.io comments for new Pipedrive deals
- Add comments to conversations in respond.io when new Pipedrive deals are updated
- Find persons and add notes to Pipedrive contacts when new respond.io conversations close
Streamline your sales and customer support processes by integrating Pipedrive to respond.io using Zapier. With this integration, you can automate various processes and tasks between Pipedrive and respond.io, such as:
- Real-time contact data updates between Pipedrive and respond.io
- Updating deal statuses in respond.io when new deals are added in Pipedrive
- Adding notes in Pipedrive when a conversation closes in respond.io
We’ve created Zapier templates to accomplish some common business goals, so you don’t need to start your Zaps from scratch.
List of Zapier Templates for Pipedrive and respond.io
Add new respond.io Contacts as Pipedrive people
Add leads in Pipedrive while a conversation is happening. If you chat with new leads over instant messaging via respond.io, this automation will create a new person in Pipedrive for the respond.io Contact.
Use this template:

Add new respond.io updates to Pipedrive people
Don't worry about manually updating respond.io Contact information to your Pipedrive account because this integration takes care of that for you. Anytime a selected field for a respond.io Contact is updated, Zapier automatically updates the fields of that person in Pipedrive.
Use this template:

Create or update new Pipedrive Contacts in respond.io when a new person is added in Pipedrive
Start chatting with Pipedrive leads right away by adding them as Contacts on respond.io. With this automation, when you add a new person in Pipedrive, they’ll be added as a respond.io Contact if they’re not, so you can start a conversation with them. It will also update an existing Contact profile in respond.io with any new information.
Use this template:

Add new Pipedrive people updates to respond.io Contacts
If you chat with leads over instant messaging, you’ll want to have the latest information about them to add context to your conversation. With this automation, when a person is updated in Pipedrive, they’ll be updated in respond.io so you’ll know if any details have changed.
Use this template:

Add respond.io comments for new Pipedrive deals
It’s important for sales agents to know if a deal is in progress when they’re chatting with a Contact over respond.io. This integration will add a comment to the Contact’s conversation in respond.io when a new Pipedrive deal is created so agents can see it when they chat.
Use this template:

Add comments to conversations in respond.io when new Pipedrive deals are updated
With this integration, a comment will be automatically added to the corresponding conversation in respond.io whenever a Pipedrive deal is updated so agents are always informed of the latest deal updates.
Use this template:

Find persons and add notes to Pipedrive contacts when new respond.io conversations close
Closing notes in respond.io allow agents to summarize the outcome of the conversation with a Contact. Pass on this valuable information to Pipedrive with this integration. With it, a note will be added to the contact in Pipedrive with respond.io’s closing note.
Use this template:

Feeling stuck? Do not fear.
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CRM Integration: Salesforce
CRM Integration: ActiveCampaign
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CRM Integration: Salesforce
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CRM Integration: ActiveCampaign
Learn how to integrate ActiveCampaign with respond.io using Zapier to automatically manage Contact information and update agents on deal statuses.
CRM Integration: HubSpot
Learn how to use Zapier and Workflows to automatically sync Contact data and create deals and tickets by integrating HubSpot with respond.io.