Converse with Customers

How to Get a Complete View of the Customers

Learn how agents can gain a comprehensive understanding of Contacts’ conversations and profiles.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Simplify Customer Escalation with Automation

Automate the process of transferring issues to the second-level support team.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Transfer Contacts to the Next Shift Automatically

Learn how to route open conversations to the next shift.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Optimize Agents’ Productivity in the Messages Module

Guide agents in their use of the Messages Module to effectively respond to customers.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Align AI Conversations with Your Brand Voice

Learn how to maintain a cohesive tone in responses generated by AI to ensure every interaction reflects your brand voice.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Draft Customer Replies with AI

Use AI Assist, AI Prompts and AI Assist Persona to draft the best replies to address customers inquiries.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

How to Convert Image to Text Using AI

Learn how to extract information from images and subsequently use the information to improve the performance of your AI.

Wai Ting Yong
Updated 2 months ago by Wai Ting Yong

How to Automate Calculations Using AI

Learn how AI Assist can resolve customer queries that involve calculations.

Wai Ting Yong
Updated 3 months ago by Wai Ting Yong

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