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White-label Custom Domain Name

JQ Lee Updated by JQ Lee

By setting up your custom domain, you will be able to set up your white-labeled platform on your own website (e.g. app.yoursite.com) instead of app.respond.io.

In order to achieve this, you will have to enter your domain in the White-label Module and add a CNAME record to your DNS settings that point your custom domain to hosting.respond.io.

This feature is only available for official respond.io Reseller Partners.

Setting Up domain at respond.io

Step 1: Navigate to the White-label Module

Find the Domain Settings section.

Setting Up domain at respond.io

Step 2: Specify the custom domain

Under the Custom Domain Name section, enter the domain that you would like to use (e.g. https://app.yoursite.com, https://platform.yoursite.com, or https://www.yoursite.com).

For more information on setting up your white-labeled platform, check out our Reseller Program page.

Setting Up Your Domain at DNS

To set up your domain, you will need to add a CNAME record to your DNS settings that point to respond.io.

Step 1: Sign in at your domain's host website

First, you will have to sign in to your domain host's website. Your domain host is typically where you purchased your domain name (e.g. GoDaddy, Enom, or Name.com).

If you do not know who your domain host is, you can take a look at this guide to identifying your domain host by Google.

Step 2: Add a CNAME record

Please ensure that the traffic for your DNS record Name is not proxied to Cloudflare.

Once you have logged into your domain host's website, you will need to add a new CNAME record.

For more specific instructions, you can visit your domain host's documentation. Alternatively, you may want to contact their support team for help.

Go to your domain’s DNS records. Here, you want to add a record to your DNS settings, selecting CNAME as the record type.

When adding a new CNAME record, you will need to include three fields:

Field Name

Instructions

Host (or Name)

This is the subdomain of your site.

For example, if your site is yourdomain.com and you wish to host our platform under app.yourdomain.com, then you would enter app for this field.

You can also enter www to host it under www.yourdomain.com.

Values (or Points to)

The Value is where your CNAME record will point to.

Enter hosting.respond.io.

TTL

The Time to Live is how long the server should cache this information (in seconds).

Enter 43200 for 12 hours.

After filling in the fields, save your new CNAME record to be updated onto your domain host.

It can take up to 48 hours for changes to take effect across global servers. However, they typically happen much sooner.
If your Custom Domain does not work right away, the CNAME probably has not propagated yet.
Once your CNAME records have been updated, you will be able to log onto your Reseller Platform through your domain.

Troubleshooting

If for some reason your custom domain name still does not work after following the above instructions, you may want to try creating a new record that points to 47.52.81.46.

HTTP 404 Error Message

If you receive a 404 error message when trying to access your custom domain, even after your DNS record has been updated, it’s because the custom domain hasn't been configured on the respond.io platform.

On the respond.io platform, log in with your Reseller account and follow these instructions.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

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