Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business Platform (API) Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
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WhatsApp Business Platform (API) Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
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Phone Number Migration to respond.io WhatsApp Business Platform (API)
Turn-off WhatsApp Number Two-Step Verification
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LINE
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Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
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Custom Channel
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Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
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Messages
Messages Overview
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Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
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Contact Channels
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Segments
Broadcasts Module
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Workflows Overview
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Workflow Steps Overview
Step: Send a Message
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Step: Branch
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Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
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Step: Date & Time
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Step: Respond with AI
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Workspace Settings: Data Import
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Organization Overview
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Installing respond.io Mobile App
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Help Menu
Handling Inbound Conversations
Managing Spam
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
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Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
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CRM Integration: Salesforce
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Make (formerly Integromat)
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Table of Contents
- Home
- Partnership
- White-label Custom Domain Name
White-label Custom Domain Name
Updated
by JQ Lee
By setting up your custom domain, you will be able to set up your white-labeled platform on your own website (e.g. app.yoursite.com) instead of app.respond.io.
In order to achieve this, you will have to enter your domain in the White-label Module and add a CNAME record to your DNS settings that point your custom domain to hosting.respond.io
.
Setting Up domain at respond.io
Step 1: Navigate to the White-label Module
Find the Domain Settings section.

Step 2: Specify the custom domain
Under the Custom Domain Name section, enter the domain that you would like to use (e.g. https://app.yoursite.com
, https://platform.yoursite.com
, or https://www.yoursite.com
).
Setting Up Your Domain at DNS
To set up your domain, you will need to add a CNAME record to your DNS settings that point to respond.io.
Step 1: Sign in at your domain's host website
First, you will have to sign in to your domain host's website. Your domain host is typically where you purchased your domain name (e.g. GoDaddy, Enom, or Name.com).
Step 2: Add a CNAME record
Once you have logged into your domain host's website, you will need to add a new CNAME record.
Go to your domain’s DNS records. Here, you want to add a record to your DNS settings, selecting CNAME as the record type.
When adding a new CNAME record, you will need to include three fields:
Field Name | Instructions |
Host (or Name) | This is the subdomain of your site. For example, if your site is You can also enter |
Values (or Points to) | The Value is where your CNAME record will point to. Enter |
TTL | The Time to Live is how long the server should cache this information (in seconds). Enter |
After filling in the fields, save your new CNAME record to be updated onto your domain host.
If your Custom Domain does not work right away, the CNAME probably has not propagated yet.
Troubleshooting
If for some reason your custom domain name still does not work after following the above instructions, you may want to try creating a new record that points to 47.52.81.46
.
HTTP 404 Error Message
If you receive a 404 error message when trying to access your custom domain, even after your DNS record has been updated, it’s because the custom domain hasn't been configured on the respond.io platform.
On the respond.io platform, log in with your Reseller account and follow these instructions.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
White-label Platform Appearance
White-label API
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