What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Business API Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
WhatsApp Message Templates
WhatsApp Business API Channel Configuration
WhatsApp Messaging Limits
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business API
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Business API (respond.io BSP)
WhatsApp Cloud API
Phone Number Migration to WhatsApp Cloud API
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Google Business Messages
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Growth Widgets
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
We love to hear from you!
Table of Contents
- White-label Custom Domain Name
White-label Custom Domain Name
Updated by JQ Lee
By setting up your custom domain, you will be able to set up your white-labeled platform on your own website (e.g. app.yoursite.com) instead of app.respond.io.
In order to achieve this, you will have to enter your domain in the White-label Module and add a CNAME record to your DNS settings that point your custom domain to
Setting Up domain at respond.io
Step 1: Navigate to the White-label Module
Find the Domain Settings section.
Step 2: Specify the custom domain
Under the Custom Domain Name section, enter the domain that you would like to use (e.g.
Setting Up Your Domain at DNS
To set up your domain, you will need to add a CNAME record to your DNS settings that point to respond.io.
Step 1: Sign in at your domain's host website
First, you will have to sign in to your domain host's website. Your domain host is typically where you purchased your domain name (e.g. GoDaddy, Enom, or Name.com).
Step 2: Add a CNAME record
Once you have logged into your domain host's website, you will need to add a new CNAME record.
Go to your domain’s DNS records. Here, you want to add a record to your DNS settings, selecting CNAME as the record type.
When adding a new CNAME record, you will need to include three fields:
Host (or Name)
This is the subdomain of your site.
For example, if your site is
You can also enter
Values (or Points to)
The Value is where your CNAME record will point to.
The Time to Live is how long the server should cache this information (in seconds).
After filling in the fields, save your new CNAME record to be updated onto your domain host.
If your Custom Domain does not work right away, the CNAME probably has not propagated yet.
If for some reason your custom domain name still does not work after following the above instructions, you may want to try creating a new record that points to
HTTP 404 Error Message
If you receive a 404 error message when trying to access your custom domain, even after your DNS record has been updated, it’s because the custom domain hasn't been configured on the respond.io platform.
On the respond.io platform, log in with your Reseller account and follow these instructions.
Feeling stuck? Do not fear.Help is here!
White-label Platform Appearance
Getting Started with the Reseller Program
Get an overview of the program and how to become a Reseller Partner.
Get Developer API information here to perform specific functions via API.
White-label Platform Appearance
Learn how to manage the white-label platform appearance to suit your branding needs.