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Installing respond.io Mobile App

The respond.io mobile app is designed to let you receive instant notifications on new messages, quickly respond to customers’ inquiries and perform other tasks - all from your mobile devices so you can stay connected with your customers even without a desktop access.

Downloading respond.io Mobile App

Open your built-in phone camera and scan the following QR code:

Mobile app QR code

Alternatively, go to your App Store (iOS) or Google Play Store (Android) and install the mobile app.

Downloading respond.io Mobile App

Signing In to respond.io Account

Once the download is completed, open and sign in to the app by providing your login and password. If your profile has Two-Factor Authentication (2FA) enabled, you are re-directed to a page where you must enter a 6-digit authentication code generated by your preferred authenticator app (Google Authenticator or Authy) to log in to your profile.

If you are using Single Sign-On (SSO), then your account’s Two-Factor Authentication (2FA) will be bypassed. It is recommended that you set up and use Two-Factor Authentication (2FA) on your SSO Identity Provider (IDP).

Signing In to respond.io Account
If you do not have a respond.io account, you need to first create one on your desktop. Learn more on how to create an account here.
For an optimized user experience, ensure your software is updated to the following versions:
- Android: 10 or above
- iOS: 16 or above

Access the mobile app effortlessly with our magic link sign-in option, eliminating the need for a password.

Open the app, select “Sign In with Magic Link” as your sign-in method, enter your associated email, request the link, and check your email for the unique magic link. Clicking on the link will grant you secure access to your account, all without the hassle of remembering a password.

Step 1: In the mobile app login page, select “Sign In with Magic Link” as your sign in method

Step 2: Enter your email address and click Send Magic Link

Step 3: Check your email by clicking on the email provider link

If you did not receive an email, check your spam folder or click resend link to resend the magic link to your email.

Step 4: Click the Sign In button in the email received

What’s Next?

Learn more about what you can do on the respond.io mobile app:

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

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