Quick Start
What is respond.io?
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Glossary of Terms
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Get WhatsApp API Account for Government Agencies
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Workspace Settings: Snippets
Workspace Settings: Tags
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Capture Conversations
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How to track and analyze TikTok Messaging Ad conversions
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How to Maximize Customer Service Potential with AI Agent
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How to Block Contacts and Manage Spam
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How to Create Automated Chat Menus
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How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
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How to Get a Complete View of the Customers
How to Simplify Customer Escalation with Automation
How to Transfer Contacts to the Next Shift Automatically
How to Optimize Agents’ Productivity in the Inbox Module
How to Write an Optimal AI Persona (Best Practices)
How to Write the Best Knowledge Sources for AI Agents
How to Align AI Conversations with Your Brand Voice
How to Draft Customer Replies with AI
How to Convert Image to Text Using AI
How to Automate Calculations Using AI
Reporting and Analytics
Broadcasts Use Cases
How to Send a Simple Broadcast
How to Start a Workflow Based on Broadcast Response
How to Import to Broadcast via WhatsApp
How to Troubleshoot a Failed Broadcast
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Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Events
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Dialogflow: Fulfillment Webhook Request
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Table of Contents
- Home
- Product
- Workspace Settings
- Workspace Settings: Tags
Workspace Settings: Tags
Updated
by Sana
Getting Here
You can manage Tags by selecting Settings on the navigation menu and selecting Tags under Workspace Settings.
Managing Tags
You can add, edit and delete Tags from the Tags page.
Creating Tags
To create a new Tag, click the Create tag button.
On the Create tag dialog, provide the following information:
Field | Description |
Emoji | Click the emoji icon and select an emoji from the list that displays. |
Name | Provide a name for the Tag. |
Color | Select a color for the new Tag. |
Description | Describe your Tag here. This description is displayed when you hover over the Tag in the Inbox module for guidance. |
Editing Tags
From the Actions menu, select Edit to edit the Tag you are interested in. Update your Tag on the Edit Tag dialog box and click Save to save your edits.
Deleting Tags
From the Actions menu, select Delete to delete the Tag you want to delete. On the dialog that displays, enter the number of Contacts assigned to this Tag in the text area to confirm deletion and click Delete permanently. The Tag is permanently removed from all Contacts with this Tag on the platform. This may affect Contact segments and workflows.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Workspace Settings: Snippets
Workspace Settings: Files
Related Articles
Workspace Settings: Integrations
Learn about about connecting and managing all available integrations with respond.io.
Workspace Settings: Users
Under the User Workspace settings section, you can manage the Users that have access to your Workspace.
Workspace Settings: General
Under General Workspace settings, configure your workspace name, timeout settings and timezone.
