Quick Start
What is respond.io?
Setting Up an Account
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Automated Welcome and Away Messages
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Glossary of Terms
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WhatsApp Business Platform (API) Quick Start
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Get WhatsApp API Account for Government Agencies
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Website Chat Widget Overview
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Reports Overview
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Inbox Overview
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Broadcasts Module
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Workflows Overview
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Step: AI Agent
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Step: Send Conversions API Event
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Workspace Settings: General
Workspace Settings: Users
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Workspace Settings: Growth Widgets
Workspace Settings: Contact Fields
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Workspace Setting: Respond AI
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Tags
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Workspace Settings: Lifecycle
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Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
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Convert Leads
How to Automate Product Info Sharing in Conversations Initiated via CTC Ads
How to Automatically Qualify Contacts Based on Budget Using AI Agent
Assignment Strategy: How to Automate Contact Distribution & Load Balancing
How to Maximize Customer Service Potential with AI Agent
How to Automate Contact Information Collection with AI
How to Block Contacts and Manage Spam
How to Create Automated Welcome and Away Messages
How to Create Automated Chat Menus
How to Route Contacts to Preferred AI Agent
How to Route Contacts by their Preferred Language
How to Route Contacts by Team Functions
How to Route Contacts by Shifts
Assignment Strategy: How to Unassign Agents after Conversations Closed
How to Get Contacts’ Consent for Personal Data Collection
How to Promptly Transfer Conversation Between Agents
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How to Streamline Meeting Scheduling via CTC Ads
How to Get a Complete View of the Customers
How to Simplify Customer Escalation with Automation
How to Transfer Contacts to the Next Shift Automatically
How to Optimize Agents’ Productivity in the Inbox Module
How to Write an Optimal AI Persona (Best Practices)
How to Write the Best Knowledge Sources for AI Agents
How to Align AI Conversations with Your Brand Voice
How to Draft Customer Replies with AI
How to Convert Image to Text Using AI
How to Automate Calculations Using AI
How to Automate Lifecycle Tracking in Google Sheets
Retain Customers
How to Route New and Returning Contacts
How to Route VIP Contacts
How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
How to Send Outbound Support Messages
Reporting and Analytics
Broadcasts Use Cases
How to Send a Simple Broadcast
How to Start a Workflow Based on Broadcast Response
How to Import to Broadcast via WhatsApp
How to Troubleshoot a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
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E-Commerce Integration: BigCommerce
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CRM Integration: ActiveCampaign
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Make
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Table of Contents
- Home
- Product
- Workspace Settings
- Workspace Settings: Tags
Workspace Settings: Tags
Updated
by Sana
Getting Here
You can manage Tags by selecting Settings on the navigation menu and selecting Tags under Workspace Settings.
Managing Tags
You can add, edit and delete Tags from the Tags page.
Creating Tags
To create a new Tag, click the Create tag button.
On the Create tag dialog, provide the following information:
Field | Description |
Emoji | Click the emoji icon and select an emoji from the list that displays. |
Name | Provide a name for the Tag. |
Color | Select a color for the new Tag. |
Description | Describe your Tag here. This description is displayed when you hover over the Tag in the Inbox module for guidance. |
Editing Tags
From the Actions menu, select Edit to edit the Tag you are interested in. Update your Tag on the Edit Tag dialog box and click Save to save your edits.
Deleting Tags
From the Actions menu, select Delete to delete the Tag you want to delete. On the dialog that displays, enter the number of Contacts assigned to this Tag in the text area to confirm deletion and click Delete permanently. The Tag is permanently removed from all Contacts with this Tag on the platform. This may affect Contact segments and workflows.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Workspace Settings: Snippets
Workspace Settings: Files
Related Articles
Workspace Settings: Files
Learn how to manage and store files on the respond.io platform.
Workspace Settings: Snippets
Create and manage canned responses to effortlessly reply to frequently asked questions.
Workspace Settings: Integrations
Learn about about connecting and managing all available integrations with respond.io.
