Table of Contents
- Connecting a LINE Official Account
- Channel Configuration
- Messaging Limits
- Broadcast Capabilities
- FAQ and Troubleshooting
- Can I connect to a personal LINE account?
- How much does a Line Official account cost?
- Can I customize the Line ID?
- Can I start a conversation with a LINE Contact?
- Do you support LINE stickers?
- Do you support LINE flex message?
- How can I create a QR Code for my LINE account?
- What should I do if I encounter an error message in respond.io stating "You have reached your monthly limit"?
LINE
- Connecting a LINE Official Account
- Channel Configuration
- Messaging Limits
- Broadcast Capabilities
- FAQ and Troubleshooting
- Can I connect to a personal LINE account?
- How much does a Line Official account cost?
- Can I customize the Line ID?
- Can I start a conversation with a LINE Contact?
- Do you support LINE stickers?
- Do you support LINE flex message?
- How can I create a QR Code for my LINE account?
- What should I do if I encounter an error message in respond.io stating "You have reached your monthly limit"?
LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.
Connecting a LINE Official Account
If you have a LINE Official account, proceed with Configuring the LINE Official Account.
Creating the LINE Official Account
Step 1: Sign up for a LINE Official account
Navigate to this page and sign up.
Step 2: Create LINE official account
Click Create LINE official account and fill up the required information.
Configuring the LINE Official Account
Once you have your LINE Official Account ready, you may start configuring LINE Official Account.
Step 1: Sign in
Using your LINE account credentials, sign in to the LINE Official Accounts Platform.
Step 2: Enable Messaging API
Navigate to Settings and select Messaging API from the side navigation menu. Click Enable Messaging API.
Step 3: Link or Register a Developer Account
Use your LINE account to link or register a Developer account.
Step 4: Choose a Provider
Enter a Provider name or select an existing Provider.
Step 5: Fill in the necessary information
Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you don't have the information.
Step 6: Save changes
Click OK to save changes.
Step 7: Enable Webhook
Navigate to Response Settings > enable Webhooks.
Connecting the LINE Official Account
In order to connect to a LINE Official account, you will require the following:
- LINE Channel ID
- LINE Channel Secret
- LINE Channel Access
- Webhook URL provided by respond.io platform
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Add Channel
Click Add Channel and choose LINE. The Connecting LINE dialog should open up.
Step 3: Sign in to LINE Official Accounts Platform
Using your LINE account credentials, sign in to the LINE Official Accounts Platform.
Step 4: Navigate to Messaging API
Navigate to Settings and select Messaging API from the side navigation menu.
Step 5: Add Channel ID and channel Secret
From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields on the respond.io platform.
Step 6: Follow through the instructions
After you have filled in both values, follow through with the instructions by pressing NEXT.
Step 7: Set Webhook URL
You will be provided with a Webhook URL on the respond.io platform. Add the URL to LINE Official Accounts Platform and save it.
Step 8: Complete the setup at respond.io
Click Done to complete the setup.
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Locate the LINE channel
Once you have located the LINE channel, click Configure.
Step 3: Make the necessary configuration
You can configure the following:
- Channel Name - Name used internally to identify the account.
Step 4: Update the configuration
Click Done to update the channel configuration.
Messaging Limits
To ensure a smooth experience for all users, LINE has certain messaging limits. These limits are in place to prevent spam and misuse of the platform.
The free plan allows you to send 500 to 1,000 messages per month depending on your region. There are a few ways to send additional messages above your plan's limit.
If you are currently on a free plan, you can:
- Upgrade your plan to send more messages.
If you are already on a subscription plan, you can:
- Change your additional message limit. This will incur additional fees for every message sent.
- Upgrade to a higher tier subscription plan.
Broadcast Capabilities
LINE has no restrictions on broadcast message content; however, under the free plan, businesses are limited to sending 500 messages per month. See the pricing and limits for other plans here.
Broadcast messages that exceed the monthly limit will fail to send.
FAQ and Troubleshooting
Can I connect to a personal LINE account?
To connect a LINE channel a LINE Official Account is required. You can create a LINE Official Account here.
How much does a Line Official account cost?
LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.
Can I customize the Line ID?
You can purchase a Premium ID for $12.00 (Yearly).
Can I start a conversation with a LINE Contact?
LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.
Do you support LINE stickers?
You can now receive stickers on LINE. However, sending stickers is not supported for now. You can upvote our feature request here.
Do you support LINE flex message?
A flex message can be sent out with DialogFlow custom payload response, however, the message will not be shown on the platform, you can upvote our feature request here.
How can I create a QR Code for my LINE account?
- On the respond.io platform, click Settings > Growth Widget > + Add Widget
- Select QR Code option and click Create Widget
- Select "Telegram" as the QR code type > Select the connected Telegram Channel that you want to create the QR code for.
- Click Download and select the size of the QR code you want to save.
What should I do if I encounter an error message in respond.io stating "You have reached your monthly limit"?
If you encountered this error message, it means that you have reached the limits of free broadcasts or messages that can be sent within a month according to your LINE Official Account plan. If you are on the free plan, follow these steps to upgrade your plan and increase your message limit. If you are already on a subscription plan, you can increase your messaging limits in the LINE Official Account Manager.
