Table of Contents

LINE

JQ Lee Updated by JQ Lee

To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account.
LINE Logo

LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.

Limitation: LINE desktop app doesn't support Quick Replies.

Connecting a LINE Official Account

If you do not have a LINE Official account, proceed with Creating the LINE Official Account.
If you have a LINE Official account, proceed with Configuring the LINE Official Account.

Creating the LINE Official Account

Step 1: Sign up for a LINE Official account

Navigate to this page and sign up.

LINE Business ID Sign Up Page

Step 2: Create LINE official account

Press Create LINE official account and fill up the required information.

LINE Business Account Creation Page

Configuring the LINE Official Account

Once you have your LINE Official Account ready, you may start configuring LINE Official Account.

Step 1: Sign in

Using your LINE account credentials, sign in to the LINE Official Accounts Platform.

LINE Business ID Sign Up Page

Step 2: Enable Messaging API

Navigate to Settings and select Messaging API from the side navigation menu. Press Enable Messaging API.

LINE Account Enable Messaging API gif

Step 3: Link or Register a Developer Account

Use your LINE account to link or register a Developer account.

Step 4: Choose a Provider

Enter a Provider name or Select an existing Provider.

Configuring the LINE Official Account

Step 5: Fill in the necessary information

Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you don't have the information to provide.

Step 6: Save changes

Press OK to save changes.

LINE Messaging API Page
You will need the Channel info to connect your LINE Official accounts to the respond.io platform.

Step 7: Enable Webhook

Navigate to Response Settings. Enable Webhooks in Detailed setting section.

LINE Response Settings
Once you have configured your LINE Official account, you are ready to connect your LINE Official account to the respond.io platform.

Connecting the LINE Official Account

Please make sure you have created and configured a LINE Official account before proceeding to this step.

In order to connect to a LINE Official account, you will require the following:

  • LINE Channel ID
  • LINE Channel Secret
  • LINE Channel Access
  • Webhook URL provided by respond.io platform

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Add Channel

Press Add Channel and choose LINE. The Connecting LINE dialog should open up.

Connecting LINE Channel to respond.io dialog
Connecting LINE Channel to respond.io dialog

Step 3: Sign in to LINE Offical Accounts Platform

Using your LINE account credentials, sign in to the LINE Official Accounts Platform.

Step 4: Navigate to Messaging API

Navigate to Settings and select Messaging API from the side navigation menu.

LINE Messaging API Page

Step 5: Add Channel ID and channel Secret

From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields on the respond.io platform.

Step 6: Follow through the instructions

After you have filled in both values, follow through with the instructions by pressing NEXT.

Connecting LINE Channel to respond.io dialog

Step 7: Set Webhook URL

You will be provided with a Webhook URL on the respond.io platform. Add the value to LINE Official Accounts Platform and save it.

LINE Account Messaging API Page add Webhook URL

Step 8: Complete the setup at respond.io

Press DONE to complete the setup.

Once you completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.

Channel Configuration

LINE channel can be configured with a unique channel name.

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the LINE channel

Once you have located the LINE channel, press Configure.

LINE Channel Configuration on respond.io

Step 3: Make the necessary configuration

You can configure the following:

  • Channel name - Name used internally to identify the account.
LINE Channel Configuration on respond.io
Important: As for the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.

Step 4: Update the configuration

Press Done to update the channel configuration.

Broadcast Capabilities

Tip: Learn more about how to send a broadcast here.

LINE has no restrictions on broadcast message content; however, under the free plan, businesses are limited to sending 500 messages per month. See the pricing and limits for other plans here.

Broadcast messages that exceed the monthly limit will fail to send.

Frequently Asked Questions

Can I connect to a personal LINE account?

To connect a LINE channel a LINE Official Account is required. You can create a LINE Official Account here.

How much does a Line Official account cost?

LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.

Can I customize the Line ID?

You can purchase a Premium ID for $12.00 (Yearly).

Can I start a conversation with a LINE Contact?

LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.

Do you support LINE stickers?

Not yet, you can upvote our feature request here.

Do you support LINE flex message?

A flex message can be sent out with DialogFlow custom payload response, however, the message will not be shown on the platform, you can upvote our feature request here.

Troubleshooting

Having trouble with the channel? Contact us here!

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