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Table of Contents
- Home
- Quick Start
- Getting Contacts to Message You
Getting Contacts to Message You
Updated
by Susan Swier
Most messaging apps require Contacts to send you the first message before you can chat with them. QR codes and chat links help encourage new Contacts to message you. QR codes are best used on posters, fliers, receipts, packaging and business cards. Chat links make it easy for people to message you from social media posts, emails and websites.
Benefits of Getting Contacts to Message You
Getting Contacts to message you helps:
- Get new Contacts who want to hear from your business
- Ensure Contacts have opted-in to receive messages
Method for Getting Contacts to Message You
- Generate a scannable QR code or shareable chat link.
Generate a scannable QR code or shareable chat link
Method Objective
- Generate a scannable QR code or shareable chat link from the respond.io Growth Widgets settings.
How-to
Here’s how to generate QR codes and chat links on the respond.io platform.
Go to Settings > Growth Widgets > Explore Widgets > select QR Code.
Choose your preferred messaging Channel from the dropdown. We’re using Facebook Messenger as an example.
Download a QR Code
The optional "reference" to add is for tracking purposes to show that the Contact came in from this link. Note that not all channels have this option.
Get a shareable link
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
Inviting Your Teammates
Automated Welcome and Away Messages
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Responding to Messages
Here are some quick tips on how to respond to Contacts in a more efficient and productive manner.
How to Route VIP Contacts
Learn how to identify VIP Customers to route and manage them differently from other Customers using Workflows.
Getting Support
Learn how to request for the respond.io support team to get in touch with you
