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Viber

JQ Lee Updated by JQ Lee

To connect Viber, a Viber Bot is required. Read our guide to create a Viber Bot.
Viber Logo

Viber is a cross-platform instant messaging and voice-over IP application operated by Japanese multinational company Rakuten. As of December 2018, it has over a billion users, with its popularity stemming mainly from Europe and Asia. This Viber Bot integration lets you respond to messages directly from our platform.

Connecting Viber

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Add Channel

Press Add Channel and choose Viber. The Connect your Channel dialog should open up.

Connecting Viber to respond.io dialog
Connecting Viber to respond.io dialog

Step 3: Sign in to Viber Admin Panel

Using your sign-in credential, sign in to Viber Admin Panel.

Viber Admin Panel

Step 4: Select a Bot to connect

After you have signed in, select a Bot you wish to connect to respond.io. If you don't have a Bot, create a Bot account.

Step 5: Locate the Token

On the Bot Info page, locate the Token and add it to the corresponding field on the respond.io platform.

Step 6: Complete the setup at respond.io

Press DONE to complete the setup.

Once you completed the setup, any messages sent to your Viber Business Account will now be received in your Space.

Channel Configuration

Viber channel can be configured with a unique:
- Channel name

Step 1: Navigate to Channel Settings

From Settings Module, navigate to the menu item, Channels.

Step 2: Locate the Viber channel

Once you have located the Viber channel, press Viber.

Viber Channel Configuration on respond.io

Step 3: Make the necessary configuration

You can configure the following:

  • Channel Name - Name used internally to identify the account.
Viber Channel Configuration on respond.io
Important: As for the other details, take extra note while updating as it might fail to receive messages from your Viber account.

Step 4: Update the configuration

Press Done to update the channel configuration.

Broadcast Capabilities

Tip: Learn more about how to send a broadcast here.

Viber has no restrictions on broadcast message content; however, only 10,000 chatbot-initiated messages per month are free, and broadcast messages fall into this category.

Broadcast messages exceeding the 10,000 limit will fail to send. To send more than 10,000 chatbot-initiated messages in a month, the business will need to agree to the Viber Chatbot Commercial Terms and pay per message.

Frequently Asked Questions

Can I connect to a personal Viber account?

To connect a Viber channel a Viber bot Account is required. You can create a Viber bot here.

How much does a Viber Bot cost?

Viber Bots are free to create, and businesses can send up to 10,000 free chatbot-initiated messages per month. To send more than 10,000 chatbot-initiated messages in a month, the business will need to agree to the Viber Chatbot Commercial Terms and pay per message.

Under the terms, the business must pay a deposit, and messaging charges will be deducted from that. Per message costs vary by destination country.

Replies to customer-initiated messages within 24 hours of receiving the message are considered Session Messages, and these are always free.

Are there any restrictions to the type of Messages that I can send to my Contacts?

A message sent by the bot is considered an Chatbot-initiated Message when the user has been inactive in the bot for more than 24 hours. These messages will typically (but are not restricted to) promote and push for user interactions within the bot, and will be charged only in the event that the user has not been active in the bot for the previous 24 hours.

From the moment the bot subscriber replies to a bot outbound message, or is proactively interacting with the bot, a session starts. All the messages exchanged during a session are free of charge. A session is considered finished when the user has been inactive in the bot for a 24 hours period.

Can I start a conversation with a Viber Contact?

Viber bot rules say contacts must message you first before you can message them back. You can share your QR code or Viber link with your Audience.

By default, a Viber bot will not have an active landing page under viber.com after creation, likewise, after creating your bot it will not appear in search results in Viber.

You can set up a link to open a private chat with your bot. However, this is only if the user has Viber installed on their device. Here's how you can generate a Viber link.

Troubleshooting

Alternative/workaround to the 'Get Started' button

Use respond.io's Pre-Filled Text feature to populate the message box with a default message when Contacts open a chat window with your business.

This saves Contacts' time from needing to think about what to write and just click send, encouraging Contacts to send the first message.

Here's how to add pre-filled text to your Viber link and QR codes.

  1. On the respond.io platform, go to Settings > Channels > select your connected Viber channel > click on SCAN CODE button.
    respond.io viber channel scan code button
  2. On the pop-up, write your message in the Pre-Filled Text field provided.
    Viber pre-filled text for chat links and QR code
  3. Click DOWNLOAD and select the size of the QR code you want to save or follow the instructions here to get your Viber chat link.
  4. When Contacts scan your QR code or click on your Viber link, they should automatically have the pre-filled text in the message box (image below).
    Viber pre filled text visual in chat window
Having trouble with the channel? Contact us here!

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