Table of Contents

Get WhatsApp API Account for Government Agencies

Sana Updated by Sana

In this document, representatives of Government Agencies that are strategically moving towards using WhatsApp API as a communication platform can learn how to set up WhatsApp Business Account (WABA).

  • Getting Meta approval
  • Setting up WABA (WhatsApp Business Account)
  • Getting MBV (Meta Business Verification)

Getting Meta Approval

All Government Agencies must get pre-approval from Meta before creating their WABA.

Pre-requisite

  • The Government Agency website is operational and secured (using SSL encryption).
  • A Customer Success Manager (CSM) from respond.io to assist you with the submission process.

Procedure

  1. Contact us to request for a WABA for Government Agency.
  2. A Customer Success Manager (CSM) at respond.io provides you with a Government Access Form.
  3. Once you’ve filled in the form, send it back to your CSM to be submitted to Meta.
  4. Receive approval from Meta. This may take up to 3 working days.

Setting Up WABA

Once you have received the pre-approval from Meta, you can proceed to sign up for a WABA by following the instructions here.

Getting MBV

For Government Agencies, the following supporting documents are required for MBV:

  • A government letter with letterhead (Mandatory)
  • Certificate of Formation (Presidential and Ministerial decree, Governor’s regulations)
  • Declaration letter
  • Utility bills (phone, internet) with the same address
  • Tax filing document

Once you have your supporting documents ready, proceed to verify your business in the Meta Business Manager by following the steps here.

After submitting your MBV request, it may take up to 2-4 weeks for you to receive an email and notification on your Meta Business Manager about your MBV approval status.

Feeling stuck? Do not fear.

Need assistance? Contact us for support. Help is here!

Grow your WhatsApp Audience by Maximizing Entry Points

Meta Business Verification

Can't find what you're looking for? 🔎

Talk to an expert here!

Contact Support
Company
About Us Roadmap Partner Program
Terms & Policies
Privacy Policy Cookie Policy Terms of Service
Resources
Developer Hub WhatsApp Pricing Calculator WhatsApp Link Generator
© 2024 Respond.io.
Status Security
ISO 27001 Certified.
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)