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Step: AI Agent
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Step: Update Contact Field
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Table of Contents
- Home
- Product
- Workflows
- Step: Update Contact Tag
Step: Update Contact Tag
Updated
by Shing-Yi Tan
The Step adds or removes a Contact's Tag.
Configuration
There are two key configurations in this step:
- Action: Select either Add Tag or Remove Tag as a condition for the Tag.
- Tag: Choose the Tag from the dropdown menu or type its name to specify it.
How It Works
When the Workflow is triggered, the Contact Tag in this step will be updated with the value you have defined.
Suggested Use Cases
- Managing Spam: Allow your support agents to mark Contacts with a SPAM tag using a shortcut button and filter spam Contacts in your Inbound Conversations Workflow. This saves time by eliminating the need for agents to deal with spam Contacts.
- Create Automated Chat Menus: Improve support availability by automating common inquiries, adding Tags to Contacts to distinguish their journeys and preferences, and directing Contacts to agents as needed.
Feeling stuck? Do not fear.
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Step: Branch
Step: Update Contact Field
Related Articles
Step: Update Contact Field
Learn about the configuration, how it works and use cases when implementing the Update Contact Field Step.
E-Commerce Integration: Shopify
Learn how to integrate Shopify with respond.io using Zapier to sync Contact information and manage orders and carts.
Facebook Message Tag
Send a tagged message to contacts after the 24-hour messaging window.
