Dashboard
A summary of workforce performance and important key metrics across your Workspace.
How to Supervise Sales Agents
Supervise and manage sales agents on the respond.io platform.
How to Supervise Your Support Agents
Allow managers to identify issues on a daily basis and task agents to solve the issues.
Vonage SMS Quick Start
Learn how to connect Vonage SMS to chat with customers.
Install Website Chat Widget on WordPress
Learn how to install a web chat widget on your WordPress website.
MessageBird SMS Quick Start
Learn how to connect MessageBird SMS to chat with customers.
Connecting Channels
Learn how to connect a messaging Channel to start chatting with your Contacts through the platform.
Twilio SMS Quick Start
Learn how to connect Twilio SMS to chat with customers.
MessageBird WhatsApp
Connect a MessageBird WhatsApp API account to chat with customers over Whatsapp.
Workspace Settings: General
Under General Workspace settings, configure your workspace name, timeout settings and timezone.
Responding to Messages
Here are some quick tips on how to respond to Contacts in a more efficient and productive manner.
Reports: Leaderboard
Instantly identify and analyze top performing users and teams in the Workspace.
Reports: Assignments
View the Contact assignment activity on the platform.
Reports: Conversations
The Conversations reports tab consists of all the metrics and information related to conversations.
Reports: Responses
View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.
