Dashboard
A summary of workforce performance and important key metrics across your Workspace.
How to Supervise Sales Agents
Supervise and manage sales agents on the respond.io platform.
How to Supervise Your Support Agents
Allow managers to identify issues on a daily basis and task agents to solve the issues.
Merge Suggestions
View and merge duplicate Contacts identified by the platform.
Vonage SMS Quick Start
Learn how to connect Vonage SMS to chat with customers.
Install Website Chat Widget on WordPress
Learn how to install a web chat widget on your WordPress website.
MessageBird SMS Quick Start
Learn how to connect MessageBird SMS to chat with customers.
Twilio SMS Quick Start
Learn how to connect Twilio SMS to chat with customers.
Connecting Channels
Learn how to connect a messaging Channel to start chatting with your Contacts through the platform.
MessageBird WhatsApp
Connect a MessageBird WhatsApp API account to chat with customers over Whatsapp.
Workspace Settings: General
Under General Workspace settings, configure your workspace name, timeout settings and timezone.
Reports: Leaderboard
Instantly identify and analyze top performing users and teams in the Workspace.
Reports: Assignments
View the Contact assignment activity on the platform.
Reports Overview
Use reports to get insights on workforce performance on the platform.
Reports: Conversations
The Conversations reports tab consists of all the metrics and information related to conversations.
