Dashboard

A summary of workforce performance and important key metrics across your Workspace.

Reports Overview

Use reports to get insights on workforce performance on the platform.

Reports: Conversations

The Conversations reports tab consists of all the metrics and information related to conversations.

Reports: Users

The Users reports tab consists of all the metrics and information related to Users.

Reports: Contacts

The Contacts reports tab consists of all the metrics and information related to Contacts.

Reports: Messages

The messages reports tab consists of all the metrics and information related to messages.

Reports: Resolutions

View the resolution rate of conversations so you know if your customers’ inquiries are being resolved in a timely manner.

Reports: Responses

View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.

Reports: Assignments

View the Contact assignment activity on the platform.

Reports: Broadcasts

View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.

Reports: Leaderboard

Instantly identify and analyze top performing users and teams in the Workspace.

How to Automate Lifecycle Tracking in Google Sheets

Learn how to track leads and optimize sales with our Lifecycle Google Sheets template.

Responding to Messages

Here are some quick tips on how to respond to Contacts in a more efficient and productive manner.

How to Troubleshoot a Failed Broadcast

Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.

MessageBird WhatsApp

Connect a MessageBird WhatsApp API account to chat with customers over Whatsapp.