Dashboard

A summary of workforce performance and important key metrics across your Workspace.

How to Supervise Sales Agents

Supervise and manage sales agents on the respond.io platform.

How to Supervise Your Support Agents

Allow managers to identify issues on a daily basis and task agents to solve the issues.

Merge Suggestions

View and merge duplicate Contacts identified by the platform.

Vonage SMS Quick Start

Learn how to connect Vonage SMS to chat with customers.

MessageBird SMS Quick Start

Learn how to connect MessageBird SMS to chat with customers.

Install Website Chat Widget on WordPress

Learn how to install a web chat widget on your WordPress website.

Twilio SMS Quick Start

Learn how to connect Twilio SMS to chat with customers.

Connecting Channels

Learn how to connect a messaging Channel to start chatting with your Contacts through the platform.

MessageBird WhatsApp

Connect a MessageBird WhatsApp API account to chat with customers over Whatsapp.

Workspace Settings: General

Under General Workspace settings, configure your workspace name, timeout settings and timezone.

Reports: Leaderboard

Instantly identify and analyze top performing users and teams in the Workspace.

Reports: Broadcasts

View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.

Reports: Assignments

View the Contact assignment activity on the platform.

Reports: Responses

View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.

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