Respond.io Help Center

Use reports to get insights on workforce performance on the platform.

The Conversations reports tab consists of all the metrics and information related to conversations.

The Users reports tab consists of all the metrics and information related to Users.

The Contacts reports tab consists of all the metrics and information related to Contacts.

The messages reports tab consists of all the metrics and information related to messages.

View the resolution rate of conversations so you know if your customers’ inquiries are being resolved in a timely manner.

View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.

View the Contact assignment activity on the platform.

View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.

Instantly identify and analyze top performing users and teams in the Workspace.

Keep track of all the metrics relevant for your support performance and conversations.

Track and report on sales activities and agent performance.

Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.

Here are some quick tips on how to respond to Contacts in a more efficient and productive manner.

Learn how to send a simple broadcast to a group of Contacts on supported Channels.