Reports: Leaderboard

Instantly identify and analyze top performing users and teams in the Workspace.

Reports: Assignments

View the Contact assignment activity on the platform.

Reports Overview

Use reports to get insights on workforce performance on the platform.

Reports: Conversations

The Conversations reports tab consists of all the metrics and information related to conversations.

Reports: Resolutions

View the resolution rate of conversations so you know if your customers’ inquiries are being resolved in a timely manner.

Reports: Responses

View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.

Reports: Messages

The messages reports tab consists of all the metrics and information related to messages.

Reports: Contacts

The Contacts reports tab consists of all the metrics and information related to Contacts.

Reports: Users

The Users reports tab consists of all the metrics and information related to Users.

Reports: Broadcasts

View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.

How to Analyze Reports for Sales

Track and report on sales activities and agent performance.

How to Analyze Reports for Support

Keep track of all the metrics relevant for your support performance and conversations.

Reporting a Bug

Learn more about reporting bugs to the respond.io team.

How to Track Productivity by Closing Conversations

Use the Close Conversation feature to track sales agent productivity.

Dashboard

A summary of workforce performance and important key metrics across your Workspace.